IT Service Coordinator

1 week ago

Borivali Mumbai Maharashtra, India Bitsy Infotech Pvt Ltd. Full time

IT Service Coordinator.

Key Responsibilities:

- Act as the primary point of contact for clients regarding service inquiries and issues.
- Coordinate and oversee service requests, ensuring timely and effective resolution.
- Collaborate with technical teams to schedule and prioritize service delivery.
- Maintain accurate records of service requests and client interactions using CRM
- Monitor service performance metrics and prepare reports for management.
- Assist in the development and implementation of service improvement initiatives.
- Provide training and support to clients on service-related issues and software usage.
- Liaise with vendors and third-party service providers as needed.
- Ensure compliance with service level agreements (SLAs) and company policies.

**Qualifications**:

- Bachelor’s degree in IT, Business Administration, or a related field.
- 4-5 years of experience in a service coordination or similar role within the IT services industry.
- Strong understanding of IT service management ,principles and frameworks
- Excellent communication and interpersonal skills.
- Proficient in using service management tools
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.

Job Requirements

Able to Multitask and handle multiple projects/ clients

Should be able to plan, assign work as per priority

Should be flexible in terms of timing and able to handle work pressure

Should keep oneself updated with IT technology and continue learning and upgrading own skills

Act as a Team Leader and have people Management Skills

Should be able to create Reports and Analyze data to improve Efficiency of process & work

Should have a keen eye for detail and will be required to do regular Audits

Manage Manpower and should also have negotiation & convincing skills

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- IT Service Coordinator: 4 years (required)

Work Location: In person

  • Service Coordinator

    1 week ago

    Mumbai, Maharashtra, India Wisecor service pvt ltd Full time

    Role Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...

  • Service Coordinator

    1 week ago

    Borivali East, Mumbai, Maharashtra, India Crecer Inteligente Full time

    We are a leading company in the packaging industry, committed to delivering high-quality products and services to our clients. We are looking for a skilled Service Coordinator to join our team and manage post-order processes, customer complaints, and inter-departmental coordination. **Key Responsibilities**: - **Time Management & Order Processing**:...

  • Support Service Coordinator

    3 weeks ago

    Borivali, India Pocl Medical Solutions Full time

    Responsibilities: * Coordinate after sales support, customer service ops. * Manage product & client queries via phone, email & chat. * Resolve issues promptly with issue resolution skills. * Documentation , Inventory , Sales Support Coordination etc

  • Service Coordinator

    1 week ago

    Mumbai, Maharashtra, India Excel Electro Industries & Leasing Pvt Ltd Full time

    Job title - Service Coordinator Qualification - Graduated or equivalent Degree/Diploma Language known - English & Hindi(Must) Job location - Churchgate Experience - 2 to 5 yrs The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a...

  • Service Coordinator

    1 week ago

    Mumbai, Maharashtra, India Accurex Biomedical Pvt. Ltd. Full time

    **Job Title - ** Service Coordinator **Location - **Mahim **Job Overview** -We are actively looking for a dynamic Service Coordinator to join our team. The service coordinator should have good communication. **Key Responsibilities -** Experience in a similar role (service coordination, customer service, etc.) Familiarity with industry-specific software...

  • Service Coordinator

    1 week ago

    Mumbai, Maharashtra, India Beckman Coulter Life Sciences Full time

    Position Summary: Coordinate with all stakeholders to ensure smooth service operations - Coordination**:Coordinate with all stake holders **(RSM,FSE and Subject specialist in India/Europe, Commercial team, Service admin team and **speed up service delivery for end customers**. This person shall be responsible for handling the Hotline service (Receive and...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Dixit Infotech Services Pvt. Ltd Full time

    Required IT Service coordinator with 2 to 3 yrs exp - Degree with IT stream - Incident/service request knowledge. - Knowledge of ticketing tools - Strong mail communication - Coordination with branch engineers for call closures/activity - Knowledge of SLA/priority calls/VIP calls - Summit ticketing tool knowledge as additional advantage - Vendor...

  • Service Coordinator

    5 days ago

    Mumbai, Maharashtra, India Riddhi Enterprises Full time

    Offer Submission - Clarifying Order Terms - Finalizing Commercial offer with Principal/ Factory / Stores - Clarification on PO from Sales/ Customer Dispatch Management - Payment Collection & Recovery Responsible for Software data entry & MIS Responsible for keeping Data up-to-date on the system Verification of data for correctness Responsible for...

  • Service Coordinator

    5 days ago

    Mumbai, Maharashtra, India Vasu Infosec Pvt Ltd Full time

    **Job Title**: Service Coordinator **Location**: Mumbai (Office-based) **Experience**: 2-3 Years in IBMS & Fire Fighting System Installation, Commissioning & Coordination **Industry**: Fire & Life Safety / IBMS / MEP / Security Systems **Job Summary** **Educational Qualification & Experience** - **Education**: Diploma in Electronics (BE/B.Tech preferred...

  • Service Coordinator

    3 days ago

    Mumbai, Maharashtra, India Talencia Integrated solutions Full time

    Experience - 5 years - Coordinate and schedule service appointments and field visits for service technicians. - Serve as the primary point of contact for customers regarding service inquiries and requests. - Monitor and track service orders to ensure timely completion. - Maintain and update service records and documentation in the service management...