Regional Operations Administrator

24 hours ago

Mumbai Maharashtra, India CooperSurgical Full time

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.
- 3 to 5 years of experience in a similar role, ideally within Customer Service or Administration.
- Familiarity with managing contracts and service agreements.
- Strong knowledge of aftersales processes and customer service practices.
- Proficient in using ERP systems and other relevant software.
- Excellent collaboration and communication skills.
- Fluent in both written and spoken English.
- Advanced proficiency in Microsoft Excel, including functions like VLOOKUP and Pivot Tables.

At CooperSurgical we are currently looking to recruit a Regional Service Operations Administrator for our Service and Repair department in APAC. In the role as Regional Service Operations Administrator, you will work closely with internal stakeholder such as service Engineers and Customer service. This role reports to the Service operational and excellence supervisor, based in Singapore.

The role is hybrid (80% remote, 20% in office) and is placed in India, at our Mumbai office. The working hours are 6:00 AM - 3:00PM IST.

**Position**

In the role of Regional Service Operations Administrator, you will be responsible for managing and updating the service agreement funnel, preparing and issuing service contract quotations before contract expiration, and updating reasons for lost opportunities. Additionally, you will process new service agreements, generate work orders, and maintain accurate service documents and customer asset records in the D365 CRM system. You will also prepare spare parts quotations as needed. You will work closely with service engineers across the APAC region, ensuring that all administrative tasks are handled efficiently and with great attention to detail. This role requires strong organizational skills, a sense of urgency, good knowledge of Excel, and experience in administrative functions.

Your eye for detail and improvements will aid to the service process and customer experience, which you will be supporting proactively and resourcefully.

You will work in an international set-up with multiple internal and external stakeholders.

**Responsibilities
- Manage Service quotation and agreements
- Support and ensure processes for service engineers
- Liaise with APAC service engineers
- Foster a cross functional collaboration
- Implement agreed process improvements
- Ensure Customer satisfaction

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