
Regional Operations Director
2 days ago
The Regional Operations Manager will oversee operations across a designated geographical region, ensuring all service level agreements (SLAs) are met for client projects. They will provide technical and operational guidance to field teams, handle escalations, and resolve critical issues in the region.
Key Responsibilities:- Manage and support operations across assigned geographical region
- Ensure all service level agreements (SLAs) are met for client projects
- Provide technical and operational guidance to field teams
- Handle escalations and resolve critical issues in the region
- Conduct regular site audits and quality checks
- Implement standardized processes across all locations
- Monitor Key Performance Indicators (KPIs) and prepare regional performance reports
- Coordinate with headquarters for resource allocation and planning
- Bachelor's degree in Engineering or related field
- 5+ years of experience in field operations management
- Strong knowledge of electronic security systems
- Proficient in AutoCAD, MS Office; Project Management Professional (PMP) certification is a plus
- Excellent problem-solving and decision-making skills
- Willingness to travel extensively within the region
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