Customer Success

**Customer Success - North**
- Delhi, India | Customer Success Team | Full-time

Do you love to own customer’s KPIs?
- Do you have the desire to explore multiple business verticals at a go?
- Are you passionate about investing in people & nurturing them?
- Then this is the role for you_

**The Impact you will create in the Job**:

- You will drive client retention, customer satisfaction, upselling and cross-selling.
- Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them
- You will be the voice of the customer when engaging with internal teams
- Collaborate with a team of experienced professionals and driving them in the marketing automation space towards value-based selling with a customer-centric approach.
- Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.
- Investigate the core of the problem and suggest a long-term solution to it.
- Work on sales strategy in generating and developing business growth opportunities, working collaboratively with net new customers, creating new opportunities.
- Focus on Growth + Engagement + Integration
- Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption
- Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.

**What we look for?**
- **Transformational talent **who shows leading attributes of **Problem solving, Efficiency, Passion and Self direction.**:

- A true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
- Understanding of roles and responsibilities within organizations to understand who does what at a high level to involve the right people, at the right time
- Strong analytical skills, in-depth knowledge about the communication channels and the marketing automation space.
- Build and maintain relationships internally and externally with ease and manage expectations.
- 3-4 years of experience in a client-facing/account management role
- Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
- Self-motivated, Self-starter and strategic mindset, quick learner.

**Why Netcore?**

Being first is in our nature. The first and leading AI/ML-powered marketing automation enabling better customer engagements for businesses of all sizes with cutting-edge technologies that include AI, automation, top-notch product experience, customer data platform, communication API and multi-channel client engagement options, - a comprehensive customer experience platform to enhance and exhilarate the client journey.

Netcore has a perfect combo of experience as well as agile mind. We are currently serving more than 70% of B2C Unicorns in India and 5000+ brands across 18 countries, making us among the top-rated marketing automation suite for enterprises.

Headquartered in Mumbai, we have our global footprints across 10 countries worldwide. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company - where you will not be just an employee but a family member of the organisation.

**What’s in it for you?**
- Immense growth, continuous learning and consult the top-notch brands
- Work with some of the most innovative brains
- Opportunity to explore your entrepreneurial mindset
- Open culture where your creative bug gets activated.

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying We need your unique perspective for our continued innovation and success
- So let’s converse Our inquisitive nature is all keen to know more about you