Customer Success Supervisor

6 days ago

Delhi Delhi, India Unilode Full time

**About Unilode**

**Position Overview**

The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues pro-actively, anticipating challenges, influencing stakeholders (both internal and external) and initiating ideas on how to progress the overall ULD experiences at their stations. They work with the local authorities on making the airfield safer, cleaner, and more efficient.

**General Responsibilities**
- Create and maintain a Station Profile.
- Use the KPI dashboard to keep track of, manage and drive performances.
- Act as the ULD Subject matter expert for their assigned customer and other stakeholders.
- Work with the GHA of their assigned customer to ensure ULD requirements are understood.
- Ensure Local Operating Procedures for all Unilode Customers are established and implemented at the station/s.
- Enforce compliances of ULD requirements (storage, handling, nets, messaging, damage reporting, incident reporting).
- Support with local coordination and escalation of disposition requests.
- Conduct training and awareness sessions for GHA staff on ULD requirements.
- Conduct spot-checks and audits per matrix and follow-up on findings.
- Collect evidence of DAM/UNR/LOST, identify root causes, share insights with CSM and local stakeholders to formulate solutions.
- Liaise with local MRO to optimize the collection and return of ULDs requiring repair.
- Coordinate leased and interline ULD extraction.
- Conduct airport sweeps, produce sweep reports and follow-up on findings.
- Support and maintain local airport reader infrastructure of digital ULD track & trace.
- Meet with local stakeholders on a regular basis to discuss operational topics.
- Establish effective relationships with GHAs and other key stakeholders in the “on the ground” ULD supply chain.
- Participate in local Airport Safety committees to have a voice in ULD storage, handling, and best practices.
- Actively participate in community meetings and seek opportunities for further exposure.
- Support implementation of new ULD Management customers.
- Participate in the regional CSM call and represent their station.
- Built effective relationships with the authorities.
- Assist the CSM with some commercial discussions (i.e., CSS, CPI).
- Additional duties as assigned.

**Qualifications**
- Experienced in Airport Operations, Ground Handling or ULD Management with a proven track record of success.
- Experience working with 3rd parties.
- Solid understanding of ULD operations.
- Must pass a security background screening and able to obtain an airport badge.
- Tertiary studies in Business, Logistics or Aviation Management.
- Demonstrated success in a high pressure, dynamic, fast-paced environment.
- Proven ability to develop and maintain strong internal and external relationships.
- Proven ability to work independently, own and drive own agenda and achieve significant operational improvements with limited supervision.
- Able to listen, understand and make confident decisions based on facts and role responsibility.
- Analytical and able to organize, prioritize and communicate effectively both verbally and in writing.
- Able to anticipate and handle objections and problems with empathy, taking ownership and investing in a winning solution for the customer and company.
- Open to travel.

  • Customer Success Executive

    6 days ago

    Delhi, Delhi, India LeadSquared Full time

    Customer Success About LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It’s used by over 1000 businesses across 30 countries in Education,...

  • Data Center Supervisor

    6 days ago

    Delhi, Delhi, India Labotek Full time

    A data center supervisor manages the day-to-day operations of a data center, including staff and equipment: - **Manages staff**: Leads a team of employees and contractors, and provides training - **Manages equipment**: Analyzes equipment to maximize efficiency and reliability, and maintains the data center's physical infrastructure - **Manages operations**:...

  • Customer Success Associate

    2 days ago

    Delhi, India iDesign.Market Full time

    **About Us** iDesign.Market is an online marketplace and SaaS business dedicated to home renovation and interior. The company has been funded by Angel Investors and leading tech entrepreneurs who are a part of our advisory board. The company is growing at a rapid pace and is looking to establish a strong presence in the Interior and Construction Tech...

  • Customer Success Officer

    4 weeks ago

    Delhi, India Dentalkart Full time

    Job Title: Customer Success OfficerDepartment: Customer SuccessLocation: Delhi 6 Days Working (Based on Roster only)Qualification Required: BDS, or related backgroundRole Overview: We are looking for enthusiastic BDS graduates or professionals with 1–2 years of experience to join our dynamic team as Clinical Growth Officers. As a Customer Success Agent,...

  • Tele Calling Executive

    24 hours ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time

    **Job description** **Job Title**: Telecaller Executive **Location**: Delhi **Salary**: 12,000 K - 20,000 K + Incentives **Experience**: 0 to 1+ years **Employment Type**: Full-time 1 We are hiring Telecallers to make outbound calls, generate leads. 2 Outbound Calling **Company**: Customer Success ( IT Company) **Working Days**: 5.5 days...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India Convin Full time

    Customer Success Manager (Delhi | India)Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth?Join one of India's fastest-growing AI startups — welcome to Convin.About ConvinConvin is a cutting-edge Conversation Intelligence platform built by IIT Delhi alumni, designed to empower sales,...

  • Tele Calling Executive

    5 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time

    **Job description** **Job Title**: Telecaller Executive **Location**: Delhi **Salary**: 12,000 K - 20,000 K + Incentives **Experience**: 0 to 1+ years **Employment Type**: Full-time 1 We are hiring Telecallers to make outbound calls, generate leads, and promote software products. **Company**: Customer Success ( IT Company) **Working Days**: 5.5 days...

  • Customer Success Lead

    1 week ago

    Delhi, Delhi, India Skai Lama Full time

    Please read the entire JD and the link to actually apply for the job is in the JD. Fill that form if you want to be considered for the role.Are you tired of generic job posts that lack transparency and leave you wondering about your role, growth opportunities, and the interview process?At Skai Lama, we do things differently. We believe in providing all the...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India Elucidata Full time

    Job Title: Solution ManagerFunction: Delivery and ServicesLocation: Delhi/Bangalore (3 days in office)About the Company:Elucidata is a TechBio Company headquartered in San Francisco. Our mission is to unleash personalized medicine using AI and multi-omics, multimodal data. Elucidata's platform Polly, helps research teams wrangle, store, manage and analyze...

  • Customer Success Associate

    3 days ago

    Delhi, Delhi, India Surepass Technologies Full time

    Job Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...