Customer Success Executive
5 days ago
The Customer Success Manager or the otherwise called as the Client Success Manager is the one assigned by the management to the clients, once they have agreed to close the deal. That is when their work starts. They are the ones who make the client know and learn the product (or service) from inside out. Further, it is said that this role acts as a bridge between the support and the sales team.
Note that the CSM s job does not entail providing tech support or selling. It is basically to ensure that the customer is all settled about the product and has everything that he or she needs. Although the role is relatively new in the SaaS space, there has been a 34% annual growth rate in this designation. So, what else is a CSM responsible for? Here are eight such key responsibilities to get you some thinking.
- Develops Healthy Customer Relationship
- Enhances Customer Training
- Evaluates and Analyzes Customer Needs
- Builds Trust and Transparency with Clients
- Onboards New Clients
- Acts as a Customer Advocate
- Encourages Customers to Upgrade their Products
- Promotes Customer Loyalty
- Develop Healthy Customer Relationship
**Qualifications**:
MBA Marketing / Diploma in marketing
**Additional Information**: NA
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