
Customer Service Agent
6 hours ago
**WE ARE HIRING FOR GRACE STAFFING SERVICES**
**Job Title**: Customer Service Agent (Voice Process)
**Shift Timing**: US Night Shift (5 Days Working, 2 Rotational Off)
**Job Type**: Full-Time
**Benefits**:
- Home pick-up and drop-off services
- Competitive salary
**Key Responsibilities**:
- Handle inbound and outbound customer calls related to various services.
- Resolve customer queries and complaints promptly and accurately.
- Provide information and assistance to customers with their needs.
- Maintain accurate records of customer interactions and transactions.
- Follow company policies and procedures to ensure compliance and security.
**Requirements**:
- **Education**:
- HSC (Higher Secondary Certificate) or Graduate.
- **Experience**:
- Minimum of 6 months of experience in customer service.
- Graduate freshers can apply.
- **Skills**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
**Additional Information**:
- Home pick-up and drop-off services will be provided for convenience and safety.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹33,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Location**:
- Mumbai, Maharashtra (required)
Work Location: In person
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