Customer Service Agent

5 days ago

Mumbai Maharashtra, India Humaniquee Full time

## **Roles & Responsibilities**

1. **Handling Daily Queries**:

- Respond promptly to clinic queries, address technical issues, and provide solutions.
- Manage query queues for timely resolution and customer satisfaction.

2. **Assisting with Basic Customer Service Questions**:

- Help clinic staff with inquiries like appointment scheduling, billing, and general clinic services.
- Provide accurate information to address concerns and improve customer experience.

3. **Technical Support**:

- Troubleshoot technical issues (software, equipment, etc.) reported by clinics.
- Collaborate with the technical team to resolve complex issues and escalate when necessary.

4. **Customer Experience Enhancement**:

- Work with Account Managers to identify opportunities for improving customer experience.
- Collect feedback to identify areas for improvement and implement solutions.

5. **Reporting and Documentation**:

- Maintain detailed records of queries, actions taken, and resolutions.
- Assist in generating reports on query volume, resolution times, and customer satisfaction metrics.

6. **Escalation Handling**:

- Handle escalated inquiries or complaints professionally and empathetically.
- Escalate unresolved issues to appropriate channels for further resolution.

7. **Team Collaboration**:

- Collaborate with Account Managers, Technical Teams, and other stakeholders to address customer needs.
- Share insights from customer interactions to contribute to improvement initiatives.
## **Education and Experience**
- **Communication Skills**: Excellent verbal and written communication.
- **Interpersonal Skills**: Ability to accept challenges, multitask, and work well with others.
- **Experience**:

- Proven experience in international processes.
- Minimum 6 months of experience in customer service handling inbound calls.
- Knowledge of phone collections and escalation handling.
- **Language**: Strong communication skills in English.
- **Education**: Minimum 12th grade passed.

Pay: ₹29,000.00 - ₹32,000.00 per month

Schedule:

- Night shift

**Experience**:

- Customer support: 2 years (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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