Customer Service Agent

2 weeks ago

Pune Maharashtra, India AMF Synergy Vision Full time

**Job Title**: Customer Service Agent / Sr. Customer Service Agent - Live Chat

**Job Type**: Full-time
**Shift**: Rotational (US Hours: 6 PM IST - 9:30 AM IST) | 5 Days a Week
**Experience**: 6+ months in Live Chat/Customer Service/Telecom (mandatory)
**Salary**:

- **0-6 months**: Up to ₹3.6 LPA TCTC
- **6-18 months (U1)**: Up to ₹4.2 LPA TCTC
- **18+ months (U2)**: Up to ₹4.8 LPA TCTC

Join our dynamic team as a **Live Chat Customer Service Agent** where you’ll resolve customer queries via live chat, ensuring seamless service for billing, troubleshooting, and account management while driving upsell/cross-sell opportunities.

**Key Responsibilities**:
✔ Handle inbound live chat queries (billing, rate plans, service changes, troubleshooting).
✔ Resolve issues on first contact with accurate, clear, and professional responses.
✔ Upsell/cross-sell telecom products to boost business profitability.
✔ Adhere to US shift timings (6 PM IST - 9:30 AM IST, rotational).
✔ Maintain high productivity, compliance, and customer satisfaction.

**Mandatory Requirements**:
**6+ months in Live Chat/Customer Service/Telecom (Non-negotiable).**
**Proven upselling/cross-selling experience in live chat.**
Fluent written English (grammar, clarity, professionalism).
Basic MS Office (Word, Excel) and computer proficiency.
Problem-solving skills and ability to work in a fast-paced team.

**Interview Process**:

- **HR Screening**:

- **Written Communication Test**:

- **Live Chat Simulation Round**:

- **Operations/Client Interview**

**Perks & Benefits**:

- Structured career growth (skill development, promotions).
- Performance incentives (for upsell targets).

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):

- Have you achieved upselling/cross-selling targets in a live chat environment? Briefly describe your approach
- Are you comfortable working 100% from office in rotational US shifts (6 PM IST - 9:30 AM IST) including weekends?

**Experience**:

- Live chat: 1 year (required)

**Language**:

- English (required)

**Location**:

- Pune, Maharashtra (required)

Work Location: In person

  • Customer Service Agents

    2 weeks ago

    Mumbai Central, Mumbai, Maharashtra, India Vaspaar Consultancy Full time

    Requirement - Immediate Joiner Position Summary - Customer service agents to handle outbound calls and connect with health care professionals to obtain multi-channel messaging consent Desired Skill: - High level of proficiency in English communication is a must - Pleasant voice with pleasing telephonic etiquettes - Confident in building a conversation and...

  • Customer Service Agent Ii

    2 weeks ago

    Pune, Maharashtra, India Ecolab Inc. Full time

    Ecolab is seeking a **Customer Service Agent** who will use their high energy and social skills to partner with customers and help them achieve the maximum benefit from our products. As a team, we strive to exceed our objectives and help drive greater customer satisfaction. Join Ecolab and become part of a dynamic team that is passionate about the work they...

  • Customer Service Agent

    2 weeks ago

    Mumbai, Maharashtra, India ibex Full time

    Overview: As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner. **Responsibilities**: **Your...

  • Customer Service Agent

    1 week ago

    Andheri, Mumbai, Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

    We are looking for a motivated and dedicated Customer Support Agent to join our team! In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service while working...

  • Customer Service Agent

    2 weeks ago

    Pune, Maharashtra, India SPC Management Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Title: Customer Services Agent -Live ChatReports to: Team Leader,Work Location: Pune, IndiaEmployment Type: Full Time 100% Work from OfficeShift Pattern Rotational (24X7)Work Pattern Working Window Number of Hours 9.5 Hours JobPurpose SummaryWithin the role of Customer Services Advisor, you will be tasked with delivering high-quality customer-centric...

  • Customer Service Agent

    1 day ago

    Pune, India SPC Management Full time

    Job Title: Customer Services Agent -Live Chat Reports to: Team Leader, Work Location: Pune, India Employment Type: Full Time 100% Work from Office Shift Pattern Rotational (24X7)Work Pattern Working Window Number of Hours 9.5 Hours Job Purpose SummaryWithin the role of Customer Services Advisor, you will be tasked with delivering high-quality...

  • IT Service Desk, L1 Agent

    7 days ago

    Pune, Maharashtra, India Optimas Solutions Full time

    **Job Title**:**Level 1 Service Desk Agent**: Department: IT Service Desk Location: Pune, India or Monterrey, Mexico Reports To: Service Desk Lead or Manager Job Summary: A Level 1 Service Desk Agent is the first point of contact for users seeking any assistance and support within an organization. This role involves providing excellent customer service...

  • IT Service Desk, L1 Agent

    7 days ago

    Pune, Maharashtra, India Optimas Solutions Full time

    **Job Title**:**Level 1 Service Desk Agent**: Department: IT Service Desk Location: Pune, India or Monterrey, Mexico Reports To: Service Desk Lead or Manager Job Summary: A Level 1 Service Desk Agent is the first point of contact for users seeking any assistance and support within an organization. This role involves providing excellent customer service...

  • Customer Service Agent

    2 weeks ago

    Kharadi, Pune, Maharashtra, India Cogneesol Pvt Ltd Full time

    **Job Title**: Associate - Customer Service **Location**: Pune **Department**: Customer Service **Job Summary**: Key Responsibilities: 1**. Operational Management**: - Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards. - Resolve product or service problems by clarifying the...

  • Airport Services Agent

    7 days ago

    Nagpur, Maharashtra, India Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Nagpur, India As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...