Customer Service Agent

2 days ago

Pune, Maharashtra, India SPC Management Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Title: Customer Services Agent -Live Chat

Reports to: Team Leader,

Work Location: Pune, India

Employment Type: Full Time 100% Work from Office

Shift Pattern Rotational (24X7)Work Pattern Working Window Number of Hours 9.5 Hours Job

Purpose Summary

Within the role of Customer Services Advisor, you will be tasked with delivering high-quality customer-centric solutions and being vocal about providing insights on what does not work for customers. You will have an opportunity to deal with a moment of truth and it will be up to you how well you do to turn it into a moment of delight.

Were a hard-working bunch and have an open culture to help you fulfil your potential. You will need to work within a lively, fast-paced customer service environment and demonstrate that you are able to delight our customers.

You will be responsible for taking live chats from customers calling in relation to their bills, products, and services.Getting down to some specifics what your day-to-day will look like

  • You will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, troubleshooting, and complaints) using the live chat channel.
  • You will be responsible for creating Upsell/cross-sell opportunities while assisting inbound chats using the live chat channel
  • Take complete responsibility for providing accurate and relevant information and resolving customers queries on the first contact.
  • Take end-to-end ownership of the customers issue and follow through on commitments.
  • Listen actively, understand, and assess issues from customers, then communicate in a calm, clear, simple, and personal way.
  • Use simple language, which is clearly understood by the customer.
  • Adhere to work schedule & thereby contributing to operational efficiencies.
  • Meet & maintain work ethics in congruence with organizational compliance.
  • Deliver consistently, maintaining warm & professional relationships.
  • Delivery on efficiency & commercial targets
  • Contribute to business profitability through various up-sell / cross-sell initiatives.

As you become more experienced in the role, you will benefit from further key skill set development within the organisation, which in turn will allow you the flexibility and experience to offer support and assistance in response to business requirements beyond just the customer relations department.Skills & Competency Requirement

  • Excellent communication skills, written and verbal
  • Listening skills - being attentive, patient, and listening without interrupting
  • Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles
  • Being persuasive and diligent
  • Achievement Orientation. Takes responsibility and stays focused on self-performance
  • Ability to work within a team and build relationships with customers and team members
  • Listens and responds appropriately to other team members ideas
  • Problem-Solving Skills. Build a logical approach to address problems.
  • Basic levels of computer proficiency
  • Working knowledge of MS Office applications like Word & Excel
  • Experience of working in live chat processes or customer services, or the Telecoms industry (Mandatory)
  • Experience with Upselling / Proactive Sales on live chat (Mandatory)

Requirement:

  • Experience: 6 months to 18 months
  • Qualification: Undergrad & Graduate
  • Location: Hinjewadi, Pune

  • Urgent: Customer Care Agent

    2 days ago

    Pune, Maharashtra, India DNV Full time

    We are currently seeking a talented and ambitious Cutomer Care Agent to help drive engagement for our diverse range of Software Solutions offerings The candidate will be located in India - Pune partly Homeoffice and will report directly to the Head of Customer Care As a Customer Care Agent at DNV you will First point of contact for all our customer...

  • Customer Service Agent

    3 days ago

    Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Support RepresentativeAs a Customer Support Representative, you will play a vital role in ensuring our customers receive exceptional service and support.Responsibilities:Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to their issues.Offer product or service information, addressing customer...

  • Lead Ticketing Agent

    2 days ago

    Pune, Maharashtra, India Leonard Travels Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Lead Ticketing Agent located in Pune. The Lead Ticketing Agent will be responsible for managing ticket sales, handling reservations, and providing exceptional customer service. Daily tasks include assisting clients with travel inquiries, processing ticket exchanges, managing bookings, and maintaining...

  • Customer Service Training Specialist

    23 hours ago

    Pune, Maharashtra, India beBeeTrainer Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Customer Service Trainer">As a seasoned training professional, you will play a vital role in developing and delivering impactful training programs that drive exceptional customer service. Your expertise will help our organization enhance the skills of our agents, ensuring they provide top-notch support to our customers.Responsibilities:Develop and...

  • AI Agent Developer

    2 days ago

    Pune, Maharashtra, India Cyclotron Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Role: AI Agent Developer - Microsoft Copilot & Agentic AIJob Type: Full Time Employment (FTE)Number of positions: 1Experience: 5+ YearsLocation: India (Remote / Work from home)Shift Timing: 11 AM IST to 8 PM ISTMust Have Skills:Deep expertise in Microsoft AI technologies including Copilot Studio, Microsoft 365 Agent SDK, Azure AI Services, Azure AI Foundry...

  • Senior Customer Service Quality Specialist

    1 week ago

    Pune, Maharashtra, India beBeeQuality Full time ₹ 48,00,000 - ₹ 72,00,000

    Job OverviewWe are seeking a skilled Quality Assurance Specialist to join our team.Key Responsibilities:• Conduct thorough quality monitoring and evaluation of customer support interactions to ensure adherence to service standards.• Assess agents' communication skills, tone, accuracy, problem-solving, and overall customer experience.⁄ Provide...

  • Sales Agents, Business Services

    2 days ago

    Pune, Maharashtra, India Cosmotown shelters llp Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Description: Job Title: Sales Executive Job Overview: We are looking for a dynamic and results-driven Sales Executive to join our growing team. This role is perfect for individuals who are eager to learn, passionate about sales, and ready to build a successful career in the field. You will be responsible for generating leads, building customer...

  • B2B Sales and Customer Service Representative

    4 days ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 5,00,000

    Job Opportunity: B2B Sales and Customer Service Representative">Job Description:">We are seeking a highly motivated and customer-focused individual to join our team as a B2B Sales and Customer Service Representative.">Key Responsibilities:">- Provide exceptional customer service via email, chat, call, and WhatsApp to B2B agents.">- Handle bookings and...

  • Agent Recruitment Development Manager

    7 days ago

    Pune, Maharashtra, India beBeeTerritorySales Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionThis role is responsible for leading the development of agent recruitment strategies, managing business targets, and prioritizing customer centricity.The successful candidate will be accountable for developing various sources of agent hiring, building a team of agents, and enhancing existing agent footfall.Key responsibilities include...

  • Customer Service Executive

    2 days ago

    Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 25,000 - ₹ 31,000 per year

    Job description -WALK-IN INTERVIEW INSURANCE ADVISOR (VOICE PROCESS)Place: Kharadi, Pune | Work From Office | Full-TimeRequirements:Must be fluent in English, HindiGraduates Only | Freshers & Experienced WelcomeCTC: 25K - 31K + Client Driven IncentivesFemales: Day Shifts (Log out by 8 PM)Males: Rotational ShiftsWALK IN DRIVE GOING ONNNWalk-In: Mon to Sat |...