Customer Service Agent

1 day ago

Pune, Maharashtra, India SPC Management Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Customer Services Agent -Live Chat

Reports to: Team Leader,

Work Location: Pune, India

Employment Type: Full Time 100% Work from Office

Shift Pattern Rotational (24X7)Work Pattern Working Window Number of Hours 9.5 Hours Job

Purpose Summary

Within the role of Customer Services Advisor, you will be tasked with delivering high-quality customer-centric solutions and being vocal about providing insights on what does not work for customers. You will have an opportunity to deal with a moment of truth and it will be up to you how well you do to turn it into a moment of delight.

Were a hard-working bunch and have an open culture to help you fulfil your potential. You will need to work within a lively, fast-paced customer service environment and demonstrate that you are able to delight our customers.

You will be responsible for taking live chats from customers calling in relation to their bills, products, and services.Getting down to some specifics what your day-to-day will look like

  • You will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, troubleshooting, and complaints) using the live chat channel.
  • You will be responsible for creating Upsell/cross-sell opportunities while assisting inbound chats using the live chat channel
  • Take complete responsibility for providing accurate and relevant information and resolving customers queries on the first contact.
  • Take end-to-end ownership of the customers issue and follow through on commitments.
  • Listen actively, understand, and assess issues from customers, then communicate in a calm, clear, simple, and personal way.
  • Use simple language, which is clearly understood by the customer.
  • Adhere to work schedule & thereby contributing to operational efficiencies.
  • Meet & maintain work ethics in congruence with organizational compliance.
  • Deliver consistently, maintaining warm & professional relationships.
  • Delivery on efficiency & commercial targets
  • Contribute to business profitability through various up-sell / cross-sell initiatives.

As you become more experienced in the role, you will benefit from further key skill set development within the organisation, which in turn will allow you the flexibility and experience to offer support and assistance in response to business requirements beyond just the customer relations department.Skills & Competency Requirement

  • Excellent communication skills, written and verbal
  • Listening skills - being attentive, patient, and listening without interrupting
  • Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles
  • Being persuasive and diligent
  • Achievement Orientation. Takes responsibility and stays focused on self-performance
  • Ability to work within a team and build relationships with customers and team members
  • Listens and responds appropriately to other team members ideas
  • Problem-Solving Skills. Build a logical approach to address problems.
  • Basic levels of computer proficiency
  • Working knowledge of MS Office applications like Word & Excel
  • Experience of working in live chat processes or customer services, or the Telecoms industry (Mandatory)
  • Experience with Upselling / Proactive Sales on live chat (Mandatory)

Requirement:

  • Experience: 6 months to 18 months
  • Qualification: Undergrad & Graduate
  • Location: Hinjewadi, Pune

  • Customer Service Agent

    2 weeks ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Pune - Walk In Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,...

  • Field Agent

    4 days ago

    Pune, Maharashtra, India 1GEN Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAt 1GEN, we connect and inspire people worldwide through innovative technology that elevates stories of hope. We collaborate with mission-driven organizations and individuals to drive positive impactful change. Our team comprises system thinkers, code developers, technology architects, designers, strategy consultants, digital marketing...

  • AI Agent Developer

    1 day ago

    Pune, Maharashtra, India Cyclotron Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role: AI Agent Developer - Microsoft Copilot & Agentic AIJob Type: Full Time Employment (FTE)Number of positions: 1Experience: 5+ YearsLocation: India (Remote / Work from home)Shift Timing: 11 AM IST to 8 PM ISTMust Have Skills:Deep expertise in Microsoft AI technologies including Copilot Studio, Microsoft 365 Agent SDK, Azure AI Services, Azure AI Foundry...

  • Telesales Agent And Customer Service Agents

    3 days ago

    Pune, Maharashtra, India Imarque Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilities :Convert leads for the company through telephonic conversationsMaintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queriesStick to the sales script and strategy, but also improvise it when needed, within the scope of the telesales executive job roleUpdate customers about new launches...

  • Agentic AI

    2 weeks ago

    Pune, Maharashtra, India Terra Technology Circle Consulting Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join our core Agentic AI Engineering team to build modular, prompt-based GenAI agents that handle tasks like spec parsing, validation, DDL generation, and metadata enrichment. As an Agentic AI Developer, you'll be responsible for implementing multi-step intelligent agents that plug into the data pipeline and automate manual, context-heavy tasks using LLMs...

  • RCM Customer Service Agent

    2 days ago

    Pune, Maharashtra, India Veradigm® Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Welcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an...

  • Call Center Agent, Pune

    2 weeks ago

    Pune, Maharashtra, India Air Arabia Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Call Center Agent, Pune (India) Date: 2 Oct 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: INSpecial Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of Air Arabia PJSC) caters to the global...

  • Agentic AI Professional

    3 days ago

    Pune, Maharashtra, India IDESLABS PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for a skilled professional with 6 to 17 years of experience in Agentic AI to join our team. The ideal candidate will have a strong background in the field and excellent technical skills.Roles and ResponsibilityDesign, develop, and deploy agent frameworks using various technologies.Collaborate with cross-functional teams to identify and...

  • Agentic AI Developer

    1 day ago

    Pune, Maharashtra, India Invezza Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Invezza TechnologiesInvezza is a technology consulting and outsourced product development company. We believe in growing together and creating long-term relationships with the common purpose of delivering innovative solutions and cutting-edge digital experiences. We are technically creative, innovators with a deep passion for technology.Work location -...

  • Agentic AI Developer

    1 week ago

    Pune, Maharashtra, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...