Customer Service Agent

**Job Title**: Customer Service Agent / Sr. Customer Service Agent - Live Chat **Job Type**: Full-time **Shift**: Rotational (US Hours: 6 PM IST - 9:30 AM IST) | 5 Days a Week **Experience**: 6+ months in Live Chat/Customer Service/Telecom (mandatory) **Salary**: - **0-6 months**: Up to ₹3.6 LPA TCTC - **6-18 months (U1)**: Up to ₹4.2 LPA TCTC - **18+...

Pune - Walk In Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,...

Job Title: Customer Services Agent -Live ChatReports to: Team Leader,Work Location: Pune, IndiaEmployment Type: Full Time 100% Work from OfficeShift Pattern Rotational (24X7)Work Pattern Working Window Number of Hours 9.5 Hours JobPurpose SummaryWithin the role of Customer Services Advisor, you will be tasked with delivering high-quality customer-centric...

Position: Agent/ Customer support. Eligibility: Undergraduate / Graduate Freshers Experienced both can apply. Good with English communication skills. **Salary**: Freshers 12,000 in hand. Experienced 13,500. Working Shift : Male Day rotational. Day shift for females. Work Location: Vimannagar, Pune. **Job Types**: Full-time, Permanent **Salary**:...

Position: Agent/ Customer support. Eligibility: Undergraduate / Graduate Freshers Experienced both can apply. Good with English communication skills. **Salary**: Freshers 12,000 in hand. Experienced 13,500. Working Shift : Male Day rotational. Day shift for females. Work Location: Vimannagar, Pune. **Job Types**: Full-time, Permanent **Salary**:...

Position: Agent/ Customer support. Eligibility: Undergrad/Graduate Freshers Experienced both can apply. Good with English communication skills. **Salary**: Freshers 12k in hand. Experienced 13,500. Shift : Male Day rotational. Day shift for females. **Job Types**: Full-time, Fresher **Salary**: ₹12,000.00 - ₹13,500.00 per month Schedule: - Day...

Job Description Job description: Job Title: Service Desk Agent Work Experience: 6 months to 2 years Work Location: Pune Work Environment: Mandatory Work From Office (WFO), 24/7 rotational shifts, 5-day work week Role Overview: As a Service Desk Agent, you will be the first point of contact for end users seeking technical assistance. Your primary...

Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - Maintain a courteous and calm manner at all times to de-escalate stressful situations - Document personal information to create, update, or adjust customer accounts - Prepare call-related information for purposes of auditing and reporting -...

Role Overview:As a Service Desk Agent, you will be the first point of contact for end users seeking technical assistance. Your primary responsibility is to understand, document, and resolve customer issues while adhering to defined processes and quality standards. This role demands strong communication skills, a customer-centric mindset, and the ability to...

Full Job Description - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying...