Passenger Service Agent
2 days ago
Job Description:
Passenger Sales Agent
Are you a result-driven individual with excellent interpersonal skills who actively seeks out a way to engage with customers while providing outstanding customer service? Are you willing to go above and beyond, then let ATS compensate you with base pay and uncapped commission, with the potential to earn significantly more based on performance. In this role your attitude, effort, enthusiasm, and need to achieve directly fuel your ability to earn more $$
Does this interest you? Yes Then let your career take off with ATS as a Passenger Sales Agent.
ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people serving nearly 200 airline customers every day Our aviation roots span 45 years and our strong reputation for ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.
Roles and responsibilities:
- Check in passengers and their luggage at the ticket counter and gates.- Collect fees related to oversized/overweight baggage, seat changes and- Present, promote and sell eligible ancillary items to airline passengers- Patiently handle customer concerns and complaints regarding ticketing and baggage handling- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise- Make announcements at the gate or over the general PA system regarding flight activity- Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
Qualifications:
- Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership- Have proficient computer skills- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent- Possess a valid driver’s license with a clean driving record (only required for some airports)- Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background checkPhysical Requirements:
- Lift up to 70 pounds (32 kg) on a regular basis- Stand, lift, bend, push and pull on a frequent basis and for extended periods- Work around jet and machinery noises
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety
M/F Disabled and Vet Equal Opportunity Employer
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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