Customer Service Assistant
8 hours ago
Rejoindre CMA CGM c’est dire oui à une expérience qui a du sens, celle ou vous serez épanouis et acteurs de votre carrière professionnelle, c’est évoluer dans un environnement qui favorise le développement des collaborateurs et révèle leurs potentiels, un environnement basé sur la confiance et l’intelligence collective pour construire l’avenir de nos clients. Un avenir que nous voulons plus durable et respectueux ou l’humain est au cœur de nos actions, agir pour la planète et pour un commerce responsable.
CMA CGM Tunisia filiale du Leader mondial CMA CGM recrute pour son équipe, un(e) Assistant(e) Service Client.
**Le titulaire du poste est amené à**:
- Gérer les réclamations clients,
- Assurer un suivi des chargements à l'export,
- Gérer les communications téléphoniques pour répondre aux besoins des clients,
- Gérer les demandes de mise en hold des conteneurs et les demandes de changes of destination (COD),
- Faire circuler des notes d'informations aux clients afin qu'ils soient à jours de tous les nouveaux services.
**Compétences**:
- Maitrise des logiciels bureautiques,
- Maitrise du français et de l’anglais,
- Une bonne communication et un bon sens relationnel,
- Sens de responsabilité,
- Sens Relationnel
Et vous, prêt à relever le défi à nos côtés ?
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