Customer Service Assistant

6 hours ago

Chennai GPO Chennai Tamil Nadu, India Flosil group of companies corporate office Full time ₹ 32,71,915 per year
  • Handling Inquiries: Responding promptly to customer questions and requests via various channels such as phone, email, live chat, and in-person interactions.
  • Problem Resolution: Acknowledging, troubleshooting, and resolving customer complaints and issues in a professional and empathetic manner, escalating complex problems to relevant departments when necessary.
  • Product Knowledge: Maintaining in-depth knowledge of the company's products and services to provide accurate information and assistance to customers.
  • Order and Account Management: Processing orders, returns, exchanges, forms, and applications, and maintaining accurate records of customer interactions and transactions in a CRM system.
  • Information Management: Documenting customer interactions, feedback, and complaints to help the company identify areas for improvement and track service metrics.
  • Collaboration: Coordinating with colleagues and other departments (e.g., sales, product development) to ensure seamless service delivery and customer satisfaction.
  • Required Qualifications and Skills Successful Customer Service Assistants typically possess a blend of soft and technical skills:
  • Communication Skills: Excellent verbal and written communication skills are essential for interacting clearly and effectively with diverse customers.
  • Empathy and Patience: The ability to remain calm, empathetic, and professional when dealing with frustrated or upset customers.
  • Problem-Solving: Strong problem-solving abilities and a customer-first mindset to find effective solutions quickly.
  • Technical Proficiency: Comfort using computers and proficiency in customer support software, CRM platforms (Customer Relationship Management), and other communication tools.
  • Organizational Skills: Strong time management skills and the ability to multitask and prioritize in a fast-paced environment.
  • Teamwork: The ability to work collaboratively with team members to achieve shared goals and provide consistent service.
  • Career Path The role of a Customer Service Assistant can be an entry point into various career paths within an organization. With experience, individuals may advance to positions such as Customer Service Supervisor, Team Leader, or Manager, or transition into related fields like sales, marketing, or product management.
  • Hiring for freshers

Job Types: Full-time, Permanent, Fresher

Pay: ₹9, ₹32,719.15 per month

Benefits:

  • Leave encashment

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