Customer Service Assistant

2 days ago


Chennai Tamil Nadu, India Mosahay associate pvt ltd Full time

A customer support executive's job is to help customers with their questions and problems, and to ensure they have a positive experience. Their responsibilities include:

- **Providing information**Giving customers accurate information about products, services, and policies
- **Resolving issues**Diagnosing problems, offering solutions, and following up to ensure issues are resolved
- **Record keeping**Maintaining customer records in a CRM system, documenting interactions, and identifying patterns
- **Gathering feedback**Soliciting feedback, conducting surveys, and monitoring customer satisfaction scores
- **Building relationships**Nurturing good relationships with clients
- **Hiring and managing a team**Hiring, directing, and monitoring a team of customer service representatives
- **Advocating for customers**Highlighting the importance of staying customer-focused when an organization is working on a new product or strategy

Customer support executives should have strong communication skills, empathy, active listening, patience, responsibility, dependability, and leadership.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.12 - ₹17,000.40 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Kannada (required)

Work Location: In person

**Speak with the employer**
+91 7978877984
Expected Start Date: 17/12/2024



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