Assistant Service Manager

18 hours ago

tamil nadu, India SURYABALA AUTOS PRIVATE LIMITED Full time

Job Summary:We are seeking a motivated and detail-oriented Assistant Service Manager with a strong understanding of electric vehicles (EVs) to support daily operations of our EV service department. The ideal candidate will help manage customer service, workflow, and technician coordination to ensure a high level of efficiency and customer satisfaction.Key Responsibilities:Assist in overseeing day-to-day operations of the EV service department.Greet and assist customers, listen to concerns, and schedule service appointments.Provide accurate service estimates and explain repair details to customers.Work closely with EV-certified technicians to ensure proper diagnosis and timely completion of work.Monitor service workflow and ensure efficiency and quality standards are met.Assist with warranty claims and ensure all documentation is complete and accurate.Maintain knowledge of EV technologies, recalls, and manufacturer service bulletins.Resolve customer issues and escalate complaints to the Service Manager when necessary.Help train service advisors and technicians on EV-specific service procedures.Ensure compliance with safety and environmental regulations, particularly related to high-voltage systems.Qualifications:High school diploma or equivalent (Associate's or Bachelor's degree preferred).3+ years of automotive service experience (EV experience preferred).Previous experience as a service advisor or assistant service manager is an advantage.Strong knowledge of EV systems, diagnostics, and service procedures.Excellent communication, leadership, and customer service skills.Ability to multitask and manage time effectively in a fast-paced environment.Proficient with dealership management systems (DMS) and EV service software.Valid driver's license and clean driving record.Benefits:Competitive salary + performance bonuses.Health insurance.Paid time off and holidays.Ongoing EV training and professional development.Benefits - Incentive, ESI & PF, Travelling AllowanceJob Types: Full-time, PermanentPay: ₹18, ₹20,000.00 per monthBenefits:Health insuranceProvident FundWork Location: In person

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