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Guest Relation Executive

2 weeks ago

Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

Specialty duties

This manager position provides ongoing coaching and mentoring of Museum Experience

Associates and volunteers who benefit from a supported employment environment.

Key responsibilities

Guest experience and visitor engagement service enhancement:

- Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets or

exceeds expectations, specifically through inclusive, culturally appropriate, positive

and memorable interactions with a friendly and sincere approach.
- Providing excellent customer service to daily visitors along with developing and

implementing strategies to enhance the overall visitor experience, ensuring it aligns

with the museum's mission and goals.
- Managing and responding to visitor concerns, comments and complaints, incidents

as they arise.
- Interacting with guests (adults and children) to confirm excellent experiences.
- Oversight of the museum’s front line staff; such as Museum Experience Associates,

Receptionist, event coordinators including hiring, training, hands on supervision in

providing exceptional customer service to visitors.
- Assigning breaks, lunches and duties to the Floor, Entrance and Volunteer staff.
- Taking the lead in emergency situations and safety issues.
- Ensures the museum’s safety and security, and cleaning/sanitizing procedures are

communicated to and followed by Floor Staff.
- Serves as the Floor Manager when the museum is open to the public.
- Leads and/or participates in internal meetings to support the needs of specific

audiences, such as school/camp groups and special needs.
- Stay updated with current trends in museum engagement and incorporate

innovative technologies and techniques into programs

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 3 years (required)

Work Location: In person

**Speak with the employer**
+91 9920501081