
Customer Support Service
7 days ago
**Job Title: Customer Support Representative**
**Shift Timing**: 3:30 AM to 1:30 PM
**Working Days**: 5.5 days per week
**Probation Period**: 6 months
**Annual Increment**: Yes, based on performance
**Cab Provision**: Not provided
**Key Responsibilities**:
- Resolve customer complaints, issues, and product-related questions.
- Maintain detailed and accurate records of customer interactions.
- Ensure customer satisfaction by providing solutions in a timely manner.
- Collaborate with team members to address customer needs and improve processes.
- Meet or exceed performance metrics, including response time and customer satisfaction ratings.
- Stay updated with product knowledge to provide accurate information to customers.
- Work under a 6-month probation period with regular feedback and support.
- Participate in training sessions and improve skills relevant to customer service.
**Requirements**:
- Excellent communication skills (written and verbal).
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong problem-solving skills and attention to detail.
- Basic knowledge of computer systems and customer service tools.
- Comfortable working in the shift timing of 3:30 AM to 1:30 PM.
- Previous experience in customer service is a plus, but not mandatory.
- Willingness to work 5.5 days a week.
- Able to commit to a 6-month probation period with potential for permanent placement.
- **Please note**: No cab facility will be provided for this role.
Pay: From ₹20,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- UK shift
Supplemental Pay:
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 7814959356
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