Backend Support Executive

2 weeks ago

Chandigarh Chandigarh, India Integgral Corporate Service Full time

**Job Summary**

As a **Customer Care Executive**, you will be the first point of contact for our clients, addressing their queries, concerns, and providing support related to our real estate services. You will play a crucial role in maintaining strong customer relationships, resolving issues promptly, and enhancing the overall client experience.

**Key Responsibilities**
- **Handle customer complaints** and provide appropriate solutions to ensure customer satisfaction.
- **Maintain accurate records** of customer interactions, feedback, and transactions in our CRM system.
- **Follow up with clients** to ensure their issues are resolved and they are satisfied with our services.
- **Collaborate with internal teams** (sales, marketing, operations) to resolve customer issues and improve service quality.
- **Provide detailed information** about our real estate projects, services, and policies.
- **Assist in scheduling property visits** and coordinating with clients for site tours.
- Gather and analyze **customer feedback** to suggest improvements in our services.
- Stay updated with our latest property listings, promotions, and real estate market trends.

**Qualifications & Skills**
- **Bachelor’s degree** in any field (preferred but not mandatory).
- **1+ years of experience** in customer service, client relations, or a similar role.
- **Strong communication skills** (both verbal and written).
- Proficiency in **MS Office Suite** and experience with **CRM software**.
- Excellent **problem-solving skills** with a customer-centric attitude.
- Ability to work under pressure and handle multiple tasks efficiently.
- Strong **listening skills** and empathy to understand customer needs.
- **Fluency in [specific languages]** is a plus.

**Key Competencies**
- **Patience and Resilience**: Ability to handle challenging situations and resolve conflicts.
- **Attention to Detail**: Ensuring accuracy in all customer interactions and documentation.
- **Time Management**: Prioritizing tasks effectively to meet deadlines.
- **Team Player**: Collaborative attitude to work effectively with other departments.

**Job Types**: Full-time, Permanent

Pay: ₹11,841.53 - ₹30,218.95 per month

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)
- International Process: 1 year (preferred)

Work Location: In person

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