Customer Acquisition Officer

1 day ago

Chandigarh, India Integgral Corporate Service Full time

**Post-Purchase Customer Support**:Serve as the primary point of contact for customers post-purchase, addressing inquiries, concerns, and providing solutions.
Collaborate with customer service teams to ensure timely and effective resolution of customer issues.

**Customer Retention Strategies**:Develop and implement initiatives to enhance customer satisfaction, loyalty, and repeat business.
Analyze customer feedback and market trends to identify areas for improvement and implement necessary changes.

**Cross-Functional Collaboration**:Collaborate with sales, marketing, and product development teams to gather insights on customer needs and preferences.
Provide feedback to relevant teams based on customer interactions to improve products and services.

**Training and Development**:Develop training programs for customer service representatives to ensure a consistent and positive customer experience.
Stay informed about product updates and changes to effectively communicate information to customers.

**Data Analysis and Reporting**:Monitor and analyze post-purchase customer data to identify trends and areas for improvement.
Prepare regular reports on customer satisfaction, issue resolution, and other relevant metrics.

**Qualifications**:

- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in customer service, customer retention, or a related role.
- Strong interpersonal and communication skills.
- Ability to analyze data and make data-driven decisions.
- Experience with CRM tools and customer support platforms.

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Shift:

- Day shift

Travel requirement:

- Travel

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Chandigarh, Chandigarh (required)

Ability to Relocate:

- Chandigarh, Chandigarh: Relocate before starting work (required)

**Speak with the employer**
+91 9729669861

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