Customer Success Associate

6 days ago

Pitampura Delhi Delhi, India Konnect Insights Full time

**COMPANY PROFILE**

Konnect Insights, is a leading SaaS provider for customer experience management offering an all-in-one platform for Social Listening + Online Reputation + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management.

The platform unifies marketing, analytics and customer service so that multiple teams can collaborate for better brand building and customer experience.

Built on Big-Data technologies, Machine Learning and NLP / AI, Konnect Insights is the most preferred software by many top brands across various sectors such as Banking, Financial Services, Automobiles, Telecom, Aviation, QSR, Entertainment, IT, Pharma and many more. Some of the brands using Konnect Insights are Zee, Deloitte, Delhi Airport, Oppo, Club Mahindra, Income Tax Department, Volkswagen, McDonalds and many more. Konnect is also a widely used solution across digital marketing agencies.

To learn more please visit
- Be good at using all social media platforms.
- Have excellent communication skills.
- Have basic idea of analytics.
- Be a fast learner.
- Experience in Digital Marketing is a big plus.

**Role Requirements**
- Understanding of Digital Marketing.
- He /She will manage the queries of our existing clients & provide refresher trainings.
- Help in on-boarding the new clients by providing them training and setting up of the tool.
- Actively reach out to existing customers in Mumbai to explain new features of Konnect Insights software.
- Recommend best practices in Social Listening and analytics.

**Perks**
- Strong learning of Digital Marketing and Analytics.

**Working Days**: Monday to Friday

**Shift Timings**: 9AM - 6 PM / 10 AM - 7 PM

**Location**: Aggarwal Millenium,Tower
- 1,710, Netaji Subhash Place, Pitampura Delhi-110034

**Salary**: ₹262,276.03 - ₹500,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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