Customer Success Associate

3 weeks ago


New Delhi, India TekXera Full time

Customer Success Associate (Hebrew Language) – Remote Position:Customer Success Associate – L1 Work Mode:Remote (Work From Home) Process:International Customer Support Experience:1–5 Years Location:Pan India (Remote) About the Role We are hiring skilled and customer-focusedCustomer Success Associates (L1)with Hebrew language proficiency to support international customers and deliver exceptional service. The ideal candidate should have excellent communication skills and prior experience in global customer support environments. Key Responsibilities Provide customer assistance and resolve queries through calls, email, or chat. Deliver end-to-end issue resolution within defined service timelines. Document customer interactions and ensure accurate case handling. Maintain a high level of professionalism and customer satisfaction. Required Skills & Competencies Excellent verbal and written communication skills in English and Hebrew. Should have a neutral accent withno MTI (Mother Tongue Influence) or RTI (Regional Tongue Influence) . Strong grammar, clarity, and pronunciation. Customer-first approach with effective problem-solving skills. Educational Qualification Graduate (preferably from a technical background). Experience Minimum 1 year of experience in international customer support preferred. Freshers with strong Hebrew proficiency may also apply. Language Requirement Must beB2 / B2.2 / C1 certified in Hebrew language. Valid certification mandatory. Interview Process HR Round Operations / Functional Round Versant / Language Assessment Shift Details Rotational shifts for both male and female candidates.



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