Customer Success Associate

2 days ago

New Delhi, India Threadly Full time

This is a remote position.

Customer Success Associates are responsible for all things relating to helping our customers through the order process, and are part of the Customer Success Team. In our business, this means working externally with customers while working internally with marketing, sales, design, and fulfillment teams to help customers make their orders successful.

The Customer Success Team is on the front line and first to interact with our customers. Your job will consist of helping answer general questions from customers, providing quotes, finding products and stock, coordinating licensing of designs with colleges/organizations, helping customers get their orders on time, and all other inquiries to ensure customer satisfaction.

As a member of the Customer Success Team, you will be given complete autonomy over your work and decision-making. This position is a good fit for someone who enjoys new challenges daily, is customer-obsessed, and can problem solve quickly and analytically.

By doing so, you will be contributing towards converting opportunities into closed business for Threadly. This is your #1 goal.

**Daily operations can change quickly as is expected with a high-growth company. Currently, the job responsibilities include**:

- Work alongside customers to ensure they have an amazing experience and successful order every time through our platform.
- Manage communications related to orders with customers
- Provide Price Quotes while driving profit margins
- Help customers source Products/Product Options and options that meet their budget and time line.
- Coordinate with the design and licensing teams to ensure compliance within our designs and products.
- Answer logístical questions for Customers, Campus Managers, printers, and wholesalers.
- Help customers understand how to use our web app and technology.
- Communicate with Vendors/Clients/Printers to resolve orders' issues.
- Work on special projects and other ad hoc tasks assigned by the Management.

**Operating Hours**
- 8:00 AM - 10:00 PM EST (9-hour shift within this time, schedule depends on volume)

**Requirements**:

- Conversational, Reading, and Writing English is an absolute must
- 3-5 Years experience in the Customer Service, Operations, and/or Sales
- Strong analytical, problem solving, and organizational skills
- Ability to work on complex/multiple tasks under tight timelines
- Enjoys working with customers
- Experience with Salesforce Service Cloud or other enterprise level Customer Service Tools a plus
- High attention to detail

**Benefits**
- Pure-remote setup
- Paid Personal Time Off
- Growth Opportunities within the Company

Pay: ₹4,900.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Night shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

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