Customer Success Associate

2 weeks ago

Delhi Delhi, India MentorBeep Full time

Job Role**:Customer Success Associate**

Location: New Delhi

Compensation: 6.5 LPA-7.5 LPA (Including PF and PGDM monthly fees of INR 6,666)

Eligibility Criteria:

- You should have exceptional spoken and written English communication
- You will be doing PGDM along with this job role, this is mandatory and non negotiable

**The Job**
- Resolving visa-related concerns and inquiries with empathy and accuracy.
- Collaborating with internal teams to address and close customer issues quickly.
- Documenting every interaction in our CRM system to maintain clear and accurate records.
- Following up with customers to ensure their concerns are fully resolved.
- Identifying gaps or inefficiencies in current processes and suggesting improvements.
- Staying current on visa regulations, travel policies, and Atlys product updates.
- Using customer support tools effectively to optimize service quality and response time.
- **Experience**: At least 6 months in a customer calling or chat role
- **Communication Skills**: Fluent in both English and Hindi, with strong verbal and written communication.
- **Problem-Solving Ability**: A proactive and calm approach to resolving customer issues.
- **Customer-Centric Attitude**: High ownership, patience, and professionalism in every interaction.
- **Tech Savviness**: Comfort using CRMs and support tools for efficiency.
- **Flexibility**: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break).
- **Attention to Detail**: Excellent documentation and organisational skills.
- **Supportive Nature**: Confidence and clarity when guiding customers through their visa process.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹650,000.00 - ₹750,000.00 per year

Schedule:

- Day shift
- Morning shift

Work Location: In person

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