
Service Advisor
5 days ago
A **Service Advisor** acts as the liaison between the customer and the workshop. They are responsible for receiving vehicles, understanding customer concerns, coordinating with technicians, and ensuring a smooth and satisfactory service experience. Their key goal is to deliver excellent customer service while optimizing workshop productivity.
**Key Responsibilities**:
**Customer Handling & Communication**:
- Greet customers and understand their vehicle concerns or service needs.
- Advise customers on service options, costs, and timelines.
- Explain recommended repairs and service procedures in a simple, understandable way.
- Prepare job cards and maintain accurate customer information.
**Job Estimation & Approvals**:
- Provide accurate cost estimates for repairs, services, and parts.
- Obtain customer approval before proceeding with any additional work.
- Coordinate with the parts department for availability and pricing.
**Workshop Coordination**:
- Assign jobs to technicians based on the nature of the repair and technician skill level.
- Monitor job progress and ensure timely completion of work.
- Update customers on job status, delays, or changes if any.
**Quality Check & Delivery**:
- Perform a final check of the vehicle before delivery to ensure all jobs are completed.
- Explain the work carried out, charges involved, and next service schedule to the customer.
- Ensure proper handover of the vehicle with billing and documentation.
**Customer Satisfaction & Feedback**:
- Handle customer complaints with a calm and solution-oriented approach.
- Follow up after service to ensure customer satisfaction.
- Encourage customers to complete feedback forms or online reviews.
**Documentation & Compliance**:
- Maintain proper service records, job cards, invoices, and warranty claims.
- Ensure all repairs and services comply with manufacturer standards.
- Adhere to safety and cleanliness norms in the service area.
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
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