Service Advisor

2 weeks ago

Ormanjhi Ranchi Jharkhand, India MG Full time

A **Service Advisor** acts as the liaison between the customer and the workshop. They are responsible for receiving vehicles, understanding customer concerns, coordinating with technicians, and ensuring a smooth and satisfactory service experience. Their key goal is to deliver excellent customer service while optimizing workshop productivity.

**Key Responsibilities**:
**Customer Handling & Communication**:

- Greet customers and understand their vehicle concerns or service needs.
- Advise customers on service options, costs, and timelines.
- Explain recommended repairs and service procedures in a simple, understandable way.
- Prepare job cards and maintain accurate customer information.

**Job Estimation & Approvals**:

- Provide accurate cost estimates for repairs, services, and parts.
- Obtain customer approval before proceeding with any additional work.
- Coordinate with the parts department for availability and pricing.

**Workshop Coordination**:

- Assign jobs to technicians based on the nature of the repair and technician skill level.
- Monitor job progress and ensure timely completion of work.
- Update customers on job status, delays, or changes if any.

**Quality Check & Delivery**:

- Perform a final check of the vehicle before delivery to ensure all jobs are completed.
- Explain the work carried out, charges involved, and next service schedule to the customer.
- Ensure proper handover of the vehicle with billing and documentation.

**Customer Satisfaction & Feedback**:

- Handle customer complaints with a calm and solution-oriented approach.
- Follow up after service to ensure customer satisfaction.
- Encourage customers to complete feedback forms or online reviews.

**Documentation & Compliance**:

- Maintain proper service records, job cards, invoices, and warranty claims.
- Ensure all repairs and services comply with manufacturer standards.
- Adhere to safety and cleanliness norms in the service area.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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