Bodyshop Advisor

4 days ago


Ranchi, Jharkhand, India Titanium Family Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Here's a clear Job Description (JD) for Bodyshop Advisor for Titanium Mahindra Service – Kamre:

Job Title: Bodyshop Advisor

Location: Titanium Mahindra Service, Kamre

Department: Bodyshop

Experience Required: 2+ Years (Automobile Bodyshop preferred)

Salary: As per industry standards

Key Responsibilities:

  • Act as the first point of contact for bodyshop customers.
  • Greet customers, understand their repair/accident concerns, and accurately note job requirements.
  • Prepare and explain repair estimates, insurance claim formalities, and timelines.
  • Coordinate with insurance surveyors, workshop technicians, and parts department to ensure smooth workflow.
  • Provide updates to customers regarding job progress, cost approvals, and delivery schedule.
  • Ensure proper documentation of claims, repair orders, and invoices.
  • Maintain high levels of customer satisfaction by resolving queries and ensuring timely vehicle delivery.
  • Monitor bodyshop productivity and escalate issues to the Bodyshop Manager when required.

Key Skills & Competencies:

  • Strong knowledge of automobile bodyshop and accident repair process.
  • Good understanding of insurance claim procedures.
  • Excellent communication & customer handling skills.
  • Ability to multitask and coordinate between teams.
  • Computer literacy (MS Office, DMS/CRM knowledge preferred).

Qualifications:

  • Graduate / Diploma in Automobile or Mechanical Engineering preferred.
  • Minimum 2 years of relevant experience in Bodyshop operations or customer service in automobile industry.

Job Type: Full-time

Work Location: In person


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