Bodyshop Advisor

Here's a clear Job Description (JD) for Bodyshop Advisor for Titanium Mahindra Service – Kamre:

Job Title: Bodyshop Advisor

Location: Titanium Mahindra Service, Kamre

Department: Bodyshop

Experience Required: 2+ Years (Automobile Bodyshop preferred)

Salary: As per industry standards

Key Responsibilities:

• Act as the first point of contact for bodyshop customers.
• Greet customers, understand their repair/accident concerns, and accurately note job requirements.
• Prepare and explain repair estimates, insurance claim formalities, and timelines.
• Coordinate with insurance surveyors, workshop technicians, and parts department to ensure smooth workflow.
• Provide updates to customers regarding job progress, cost approvals, and delivery schedule.
• Ensure proper documentation of claims, repair orders, and invoices.
• Maintain high levels of customer satisfaction by resolving queries and ensuring timely vehicle delivery.
• Monitor bodyshop productivity and escalate issues to the Bodyshop Manager when required.

Key Skills & Competencies:

• Strong knowledge of automobile bodyshop and accident repair process.
• Good understanding of insurance claim procedures.
• Excellent communication & customer handling skills.
• Ability to multitask and coordinate between teams.
• Computer literacy (MS Office, DMS/CRM knowledge preferred).

Qualifications:

• Graduate / Diploma in Automobile or Mechanical Engineering preferred.
• Minimum 2 years of relevant experience in Bodyshop operations or customer service in automobile industry.

Job Type: Full-time

Work Location: In person