Bodyshop Advisor

Here’s a clear **Job Description (JD) for Bodyshop Advisor** for Titanium Mahindra Service - Kamre:
**Job Title**: Bodyshop Advisor

**Location**: Titanium Mahindra Service, Kamre
**Department**: Bodyshop
**Experience Required**: 2+ Years (Automobile Bodyshop preferred)
**Salary**: As per industry standards

**Key Responsibilities**:

- Act as the first point of contact for bodyshop customers.
- Greet customers, understand their repair/accident concerns, and accurately note job requirements.
- Prepare and explain repair estimates, insurance claim formalities, and timelines.
- Coordinate with insurance surveyors, workshop technicians, and parts department to ensure smooth workflow.
- Provide updates to customers regarding job progress, cost approvals, and delivery schedule.
- Ensure proper documentation of claims, repair orders, and invoices.
- Maintain high levels of customer satisfaction by resolving queries and ensuring timely vehicle delivery.
- Monitor bodyshop productivity and escalate issues to the Bodyshop Manager when required.

**Key Skills & Competencies**:

- Strong knowledge of automobile bodyshop and accident repair process.
- Good understanding of insurance claim procedures.
- Excellent communication & customer handling skills.
- Ability to multitask and coordinate between teams.
- Computer literacy (MS Office, DMS/CRM knowledge preferred).

**Qualifications**:

- Graduate / Diploma in Automobile or Mechanical Engineering preferred.
- Minimum 2 years of relevant experience in Bodyshop operations or customer service in automobile industry.

Work Location: In person