Service Manager

3 weeks ago

Ormanjhi, India Titanium Family Full time

Position: Workshop Service Manager

Location: Irba, Ranchi
Company: Titanium Mahindra

Key Responsibilities:

  • Oversee daily workshop operations and ensure smooth functioning of service activities.
  • Manage a team of service advisors, technicians, and supervisors to achieve productivity and quality targets.
  • Ensure timely and accurate diagnosis, repair, and delivery of vehicles.
  • Monitor and maintain customer satisfaction through quality service and prompt resolution of complaints.
  • Implement and maintain standard operating procedures as per OEM guidelines.
  • Track service performance, workshop load, and prepare reports for management.
  • Coordinate with spare parts, body shop, and other departments for seamless operations.
  • Ensure compliance with safety norms, tools calibration, and proper housekeeping in the workshop.
  • Provide technical guidance and training to team members to enhance skills and efficiency.
  • Drive revenue generation through upselling of value-added services and maintenance packages.

Required Qualifications & Skills:

  • Graduate/Diploma in Automobile or Mechanical Engineering.
  • Experience: 6–10 years in the automobile service industry, with at least 3 years in a managerial role.
  • Strong knowledge of 4-wheeler service operations, diagnostics, and workshop management.
  • Excellent leadership, communication, and customer-handling skills.
  • Proficiency in DMS (Dealer Management System) and MS Office.

Salary: Best in Industry (Based on experience)

How to Apply:

Send your CV to
Contact:

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Work Location: In person

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