Service Manager

2 days ago

Ormanjhi, India Titanium Family Full time

Position: Workshop Service Manager

Location: Irba, Ranchi
Company: Titanium Mahindra

Key Responsibilities:

  • Oversee daily workshop operations and ensure smooth functioning of service activities.
  • Manage a team of service advisors, technicians, and supervisors to achieve productivity and quality targets.
  • Ensure timely and accurate diagnosis, repair, and delivery of vehicles.
  • Monitor and maintain customer satisfaction through quality service and prompt resolution of complaints.
  • Implement and maintain standard operating procedures as per OEM guidelines.
  • Track service performance, workshop load, and prepare reports for management.
  • Coordinate with spare parts, body shop, and other departments for seamless operations.
  • Ensure compliance with safety norms, tools calibration, and proper housekeeping in the workshop.
  • Provide technical guidance and training to team members to enhance skills and efficiency.
  • Drive revenue generation through upselling of value-added services and maintenance packages.

Required Qualifications & Skills:

  • Graduate/Diploma in Automobile or Mechanical Engineering.
  • Experience: 6–10 years in the automobile service industry, with at least 3 years in a managerial role.
  • Strong knowledge of 4-wheeler service operations, diagnostics, and workshop management.
  • Excellent leadership, communication, and customer-handling skills.
  • Proficiency in DMS (Dealer Management System) and MS Office.

Salary: Best in Industry (Based on experience)

How to Apply:

Send your CV to
Contact:

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Work Location: In person

  • mjc

    2 days ago

    Ormanjhi, India Titanium Family Full time

    Job Title: (MJC) Location: (Ormanjhi)Department: Titanium Mahindra Service Workshop Job Purpose: The MJC is responsible for ensuring smooth workflow in the workshop by allocating jobs to technicians, monitoring repair progress, and maintaining customer satisfaction through timely and quality service. Key Responsibilities: Job Allocation: Assign repair and...

  • Mro Sales Representative

    4 days ago

    Ormanjhi, India Opt4Solution Private Limited Full time

    Preferably Engineering Graduate with 2 to 3 years of experience of related experience in MRO products - Extensive travelling (75% of the time) - Knowledge of gaskets, hoses and conveying system within preferred industries, with preferred Knowledge of product line - Possess excellent customer service skills and ability to interact with customers, and...

  • Service Advisor

    2 weeks ago

    Ormanjhi, Ranchi, Jharkhand, India TITANIA MOTOCORP PVT. LTD. Full time

    **Job Description - Service Advisor (Automobile Industry)** **Responsibilities**: - **Customer Handling & Service Consultation**: - Greet customers and understand their vehicle service requirements. - Explain service details, estimated costs, and timelines. - Provide technical guidance and recommend necessary repairs. - **Job Card Preparation & Vehicle...

  • Mjc

    4 days ago

    Ormanjhi, Ranchi, Jharkhand, India Titanium Family Full time

    **Job Title**: (MJC) **Location**: [Ormanjhi] **Department**: Titanium Mahindra Service Workshop **Job Purpose**: The MJC is responsible for ensuring smooth workflow in the workshop by allocating jobs to technicians, monitoring repair progress, and maintaining customer satisfaction through timely and quality service. **Key Responsibilities**: - **Job...

  • Spare Parts Executive

    1 week ago

    Ormanjhi, Ranchi, Jharkhand, India Titanium Family Full time

    **Position**: Parts Executive **Location**: Ormanjhi - Titanium Mahindra Service **Industry**: 4-Wheeler Automobile Service Centre **Key Responsibilities**: - Manage spare parts inventory and ensure availability. - Coordinate with service advisors & technicians for timely parts supply. - Maintain records of parts inward & outward. - Handle vendor...

  • CRM Servivce

    2 weeks ago

    Ormanjhi, Ranchi, Jharkhand, India Titanium Family Full time

    **Position**: Customer Relationship Manager (CRM) **Location**: BMW Service Centre - [Ormanjhi] **Key Responsibilities**: - Act as the primary point of contact for customers, ensuring premium brand experience. - Handle customer inquiries, complaints, and service follow-ups with professionalism. - Maintain and update customer database, service history, and...