service advisor

2 days ago

Ormanjhi, India MG Full time

A Service Advisor acts as the liaison between the customer and the workshop. They are responsible for receiving vehicles, understanding customer concerns, coordinating with technicians, and ensuring a smooth and satisfactory service experience. Their key goal is to deliver excellent customer service while optimizing workshop productivity.

Key Responsibilities:

Customer Handling & Communication:

  • Greet customers and understand their vehicle concerns or service needs.
  • Advise customers on service options, costs, and timelines.
  • Explain recommended repairs and service procedures in a simple, understandable way.
  • Prepare job cards and maintain accurate customer information.

Job Estimation & Approvals:

  • Provide accurate cost estimates for repairs, services, and parts.
  • Obtain customer approval before proceeding with any additional work.
  • Coordinate with the parts department for availability and pricing.

Workshop Coordination:

  • Assign jobs to technicians based on the nature of the repair and technician skill level.
  • Monitor job progress and ensure timely completion of work.
  • Update customers on job status, delays, or changes if any.

Quality Check & Delivery:

  • Perform a final check of the vehicle before delivery to ensure all jobs are completed.
  • Explain the work carried out, charges involved, and next service schedule to the customer.
  • Ensure proper handover of the vehicle with billing and documentation.

Customer Satisfaction & Feedback:

  • Handle customer complaints with a calm and solution-oriented approach.
  • Follow up after service to ensure customer satisfaction.
  • Encourage customers to complete feedback forms or online reviews.

Documentation & Compliance:

  • Maintain proper service records, job cards, invoices, and warranty claims.
  • Ensure all repairs and services comply with manufacturer standards.
  • Adhere to safety and cleanliness norms in the service area.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • Service Advisor

    2 weeks ago

    Ormanjhi, Ranchi, Jharkhand, India MG Full time

    A **Service Advisor** acts as the liaison between the customer and the workshop. They are responsible for receiving vehicles, understanding customer concerns, coordinating with technicians, and ensuring a smooth and satisfactory service experience. Their key goal is to deliver excellent customer service while optimizing workshop productivity. **Key...

  • Service Advisor

    2 weeks ago

    Ormanjhi, Ranchi, Jharkhand, India TITANIA MOTOCORP PVT. LTD. Full time

    **Job Description - Service Advisor (Automobile Industry)** **Responsibilities**: - **Customer Handling & Service Consultation**: - Greet customers and understand their vehicle service requirements. - Explain service details, estimated costs, and timelines. - Provide technical guidance and recommend necessary repairs. - **Job Card Preparation & Vehicle...

  • service advisor

    2 weeks ago

    Ormanjhi, Ranchi, Jharkhand, India MG Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    A Service Advisor acts as the liaison between the customer and the workshop. They are responsible for receiving vehicles, understanding customer concerns, coordinating with technicians, and ensuring a smooth and satisfactory service experience. Their key goal is to deliver excellent customer service while optimizing workshop productivity.Key...

  • Service Manager

    2 days ago

    Ormanjhi, India Titanium Family Full time

    Position: Workshop Service Manager Location: Irba, RanchiCompany: Titanium Mahindra Key Responsibilities: Oversee daily workshop operations and ensure smooth functioning of service activities. Manage a team of service advisors, technicians, and supervisors to achieve productivity and quality targets. Ensure timely and accurate diagnosis, repair, and delivery...

  • mjc

    2 days ago

    Ormanjhi, India Titanium Family Full time

    Job Title: (MJC) Location: (Ormanjhi)Department: Titanium Mahindra Service Workshop Job Purpose: The MJC is responsible for ensuring smooth workflow in the workshop by allocating jobs to technicians, monitoring repair progress, and maintaining customer satisfaction through timely and quality service. Key Responsibilities: Job Allocation: Assign repair and...

  • CRM Servivce

    2 weeks ago

    Ormanjhi, Ranchi, Jharkhand, India Titanium Family Full time

    **Position**: Customer Relationship Manager (CRM) **Location**: BMW Service Centre - [Ormanjhi] **Key Responsibilities**: - Act as the primary point of contact for customers, ensuring premium brand experience. - Handle customer inquiries, complaints, and service follow-ups with professionalism. - Maintain and update customer database, service history, and...

  • Spare Parts Executive

    1 week ago

    Ormanjhi, Ranchi, Jharkhand, India Titanium Family Full time

    **Position**: Parts Executive **Location**: Ormanjhi - Titanium Mahindra Service **Industry**: 4-Wheeler Automobile Service Centre **Key Responsibilities**: - Manage spare parts inventory and ensure availability. - Coordinate with service advisors & technicians for timely parts supply. - Maintain records of parts inward & outward. - Handle vendor...

  • Mjc

    4 days ago

    Ormanjhi, Ranchi, Jharkhand, India Titanium Family Full time

    **Job Title**: (MJC) **Location**: [Ormanjhi] **Department**: Titanium Mahindra Service Workshop **Job Purpose**: The MJC is responsible for ensuring smooth workflow in the workshop by allocating jobs to technicians, monitoring repair progress, and maintaining customer satisfaction through timely and quality service. **Key Responsibilities**: - **Job...