International Customer Support

20 hours ago

Kochi Kerala, India Advenxa Pvt.Ltd Full time

Associate - Customer Support (Non-Voice)

Process: International (Non-Voice Process)

Location: Infopark, Kochi

Shift: Night Shift (Rotational Shifts)

Cab Facility: Pick-up and Drop Available

**Salary**: ₹19,000 to ₹24,000 per month

**Requirements**:

- Educational Qualification: Degree
- The agents must have excellent communication skills, since it is an international process.
- Flexibility to work in rotational shifts (primarily night shifts)
- Work Mode: On-Site (Work from Office at Infopark, Kochi)

**Minimum Skills Required**:

- Basic familiarity with Operating Systems (especially Windows)
- Ability to navigate internal browsers and tools effectively
- Strong comprehension and precise composition skills
- Clear, professional verbal and written communication with a friendly tone
- Strong customer service mindset with the ability to empathize and prioritize customer needs

**Responsibility**
- Act as the primary interface for Business-to-Business (B2B) customers.
- Provide timely, accurate, and high-quality support to customers.
- Demonstrate end-to-end ownership of customer queries and proactive problem-solving.
- Communicate clearly, professionally, and empathetically in both written and verbal forms.
- Maintain a positive, professional demeanor, effectively managing sensitive issues.
- Independently manage tasks using internal tools, policies, and procedures.
- Consistently achieve performance metrics such as quality, productivity, first contact resolution, and attendance.
- Identify trends through logical reasoning and suggest process improvements where necessary.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,500.00 - ₹24,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- On a scale of 1 to 10, how would you rate your verbal English communication skills?

(1 = Very poor, 10 = Excellent)

**Education**:

- Bachelor's (preferred)

**Experience**:

- International Non voice process: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 +91 89212 21398

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