
International Call Support
1 week ago
**International Call Support**
Location**:Infopark, Kochi**
Shift**:Night Shift (Rotational)**
Cab Facility: Pick and Drop Available
Experience: 1-3 Years in US Voice support/ Recent graduates with excellent com skills.
Salary**:₹19,000/- to ₹35,000/**:
- per month(Based on previous exp and package)
Work Mode: Work from Office (On-site)
- Respond to customer inquiries and provide voice support via call in a timely and professional manner.
- Troubleshoot technical issues reported by customers, working towards prompt resolutions, and escalate complex issues to relevant teams when necessary.
- Research, diagnose, document, and resolve technical issues related to software and hardware.
- Guide customers through step-by-step solutions clearly and patiently to ensure complete understanding and satisfaction.
- Maintain accurate records of customer interactions, transactions, comments, and complaints, including actions taken.
**Requirements**:
- Educational Qualification: Degree (Any Discipline)
- Fluent English Communication Skills
Flexible to work under rotational shifts - primarily Night Shifts
**Job Type**: Permanent
Pay: ₹19,000.00 - ₹35,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- US Voice Support: 2 years (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
Work Location: In person
**Speak with the employer**
+91 9074827362
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