International Call Support

1 week ago


Kochi Kerala, India Advenxa Pvt.Ltd Full time

**International Call Support**
Location**:Infopark, Kochi**

Shift**:Night Shift (Rotational)**

Cab Facility: Pick and Drop Available
Experience: 1-3 Years in US Voice support/ Recent graduates with excellent com skills.

Salary**:₹19,000/- to ₹35,000/**:

- per month(Based on previous exp and package)

Work Mode: Work from Office (On-site)
- Respond to customer inquiries and provide voice support via call in a timely and professional manner.
- Troubleshoot technical issues reported by customers, working towards prompt resolutions, and escalate complex issues to relevant teams when necessary.
- Research, diagnose, document, and resolve technical issues related to software and hardware.
- Guide customers through step-by-step solutions clearly and patiently to ensure complete understanding and satisfaction.
- Maintain accurate records of customer interactions, transactions, comments, and complaints, including actions taken.

**Requirements**:

- Educational Qualification: Degree (Any Discipline)
- Fluent English Communication Skills

Flexible to work under rotational shifts - primarily Night Shifts

**Job Type**: Permanent

Pay: ₹19,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- US Voice Support: 2 years (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

**Speak with the employer**
+91 9074827362



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