Customer Support

5 days ago


Kochi Kerala, India Advenxa Pvt.Ltd Full time

**Customer Support - Seller Partner**
Location**:* **Kochi, Infopark*
Working Days**:* **5 Days( Rotational week off)*
Salary**:* **₹18,000 - ₹24,000* per month
Qualification **:Higher Secondary Pass**
Requirement**:* **Strong verbal and written English communication skills*

Joining Date**:* Immediate openings for **December 16th* or **January 3rd**

**Role Overview**:
We are looking for enthusiastic **Customer Support - Seller Partners** to assist online product sellers in resolving their queries and ensuring seamless operations. This role involves a blended process, with **80% voice** and **20% non-voice** responsibilities, focusing on providing exceptional support to seller partners.

**Responsibilities**:

- Address seller inquiries via inbound and outbound calls, providing timely and effective resolutions.
- Maintain a professional and customer-focused approach while resolving issues.
- Accurately log all interactions, solutions, and updates in the internal systems.
- Collaborate with internal teams to escalate and resolve complex concerns.
- Follow established processes and guidelines to uphold seller satisfaction.

**Requirements**:

- Basic computer proficiency, including typing and familiarity with CRM or similar tools.
- Problem-solving abilities and a proactive approach to challenges.
- Customer-focused mindset with attention to detail.
- Immediate availability to join on the specified dates.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

**Speak with the employer**
+91 9074827362


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