Customer Support-saas

5 days ago


Salem, India Splendenslab IT Ventures Pvt Ltd Full time

**Customer Support - SaaS Application Support**

**About the Company**:
**RunLoyal** is a fast-growing SaaS company based in Atlanta, GA, transforming the pet care industry with innovative technology. We are seeking a Lead Application Support Engineer to join our India-based remote team and support our US customer base.

**Working Hours**:
**5:30 PM to 3:00 AM IST (Night Shifts Only)**

**Job Role Summary**:
Responsible for handling US-based customer calls, troubleshooting customer-reported issues, and ensuring issues are resolved with utmost customer satisfaction. The role requires high command in English communication, quick learning ability, and continuous demonstration of empathy and collaborative behavior.

**Responsibilities**:

- Handle customer calls, particularly for US-based customers
- Work exclusively in night shifts
- Troubleshoot customer-reported issues
- Identify solutions quickly and keep customers informed
- Engage with internal teams
- Continue engagement until issues are resolved
- Ensure utmost customer satisfaction
- Demonstrate true empathy towards customers
- Maintain collaborative behavior
- Meet mínimal behavioral expectations

**Requirements**:

- Minimum 2 years of experience in **US-based SaaS product support (ERP-related preferred)**
- Experience with platforms like **Freshdesk, Zoho, Zenoti,** is ideal
- Prior experience in phone support for US customers
- Willingness to work in rotating shifts
- **High command in English (verbal and written)**
- Quick learning ability on **SaaS products**
- Capability to handle product training-related queries
- Willingness to work only night shifts
- Ability to continuously demonstrate communication and learning skills (non-negotiable)

**Cultural Expectations**:

- We prioritize the well-being of our pet care providers and the pets they care for. This means being responsive and available when they need us, including holidays, weekends, and occasional late hours.
- We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied.
- We focus on attention to detail and quality in everything we do, ensuring excellence in our products and services.
- We are passionate about building something extraordinary and revolutionizing the pet care industry with our innovative solutions.
- A love for pets is at the heart of what we do.

**Our Values**:

- Kindness: We assume positive intent, celebrate coworkers’ success, avoid toxic behaviors, and call out bad acting when we see it.
- Trust: We are authentic, humble, and empathetic. Empathy is the cornerstone of building trust. In a world that is full of change, trust is essential.
- Fearlessness: We are bold, honest, direct, and candid. We challenge assumptions and push boundaries. We are not afraid to be challenged. Mistakes are learning opportunities.
- Discourse, Not Dissonance: We encourage constructive discourse and welcome challenges. We strive to create an environment where the best ideas rise to the top and data drives decisions.
- Understanding, Not Consensus: As leaders, we stand firm in our informed convictions until overturned by data. We embrace healthy disagreement but commit to the outcome once a decision is made.
- Ownership: We empower each other to solve problems and take initiative to achieve our goals. We are intentional in our thinking, knowing we are accountable for our impact.
- Curiosity: We are passionate about learning and constantly seek opportunities to grow. We adapt and evolve with the industry.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technology.
- Fast-paced and dynamic work environment.
- Chance to make a real impact on a growing company.

**Why Join RunLoyal**:

- Join a fast-growing US-based SaaS company
- Work remotely with a dynamic global team
- Competitive salary and long-term career growth
- Be part of an innovative product transforming pet care

**Job Types**: Full-time, Permanent

Schedule:

- US shift

Application Question(s):

- What is your current CTC (in INR)?
- How many years of experience do you have supporting US-based customers via phone?
- What is your current notice period?

Shift availability:

- Night Shift (preferred)

Work Location: Remote

**Speak with the employer**
+91 6385599102



  • Salem, TN, IN splendenslab IT Ventures Pvt Ltd Full time

    Job Title Customer Support - SaaS Application Support About the Company RunLoyal is a fast-growing SaaS company based in Atlanta GA transforming the pet care industry with innovative technology We are seeking a Lead Application Support Engineer to join our India-based remote team and support our US customer base Working Hours 5 30 PM to...


  • Salem, TN, IN splendenslab IT Ventures Pvt Ltd Full time

    Hiring Onboarding Specialist - SaaS Pet or Related Experience Highly Preferred Location Salem Job Type Full-Time About Us RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations increase revenue and improve customer experiences We are passionate about building...

  • Customer support

    6 days ago


    Salem, Tamil Nadu, India Delvis business solution Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Summary:We are looking for a Customer Care Executive who can handle customer queries and provide excellent support across multiple channels (calls, chat, email, WhatsApp). The ideal candidate must be fluent in Tamil and English (Hindi/ Malayalam/ Telugu/ Kannada fluency will be added advantage) ensuring smooth communication with customers from diverse...

  • Customer Support

    7 days ago


    Salem, India Delvis business solution Full time

    **Job Summary**: **Key Responsibilities**: - Provide **accurate information, resolve queries, and ensure customer satisfaction**. - Maintain proper call logs, CRM entries, and follow-up actions. - Escalate complex issues to the concerned department in a timely manner. - Assist in **order tracking, complaints, refunds, and general support**. **Skills &...


  • Salem, Tamil Nadu, India Grand Royal Tours P Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionGrand Royal Tours is Tamil Nadu's premier international tour operator with over 21 years of expertise, offering exceptional travel experiences across more than 100 countries. Our company specializes in all-inclusive international packages with Tamil-speaking tour managers. Our 90+ dedicated professionals handle everything from visa...


  • Salem, India Vee Technologies Full time

    **Designation**:Customer Support Executive **Process**: Customer Support **Experience**: 0-2 years **Positions**: 2 **Work Location**: Salem Contact Information - Sreenidhi - 97510 09008


  • Salem, Tamil Nadu, India Seven Consultancy Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    The candidate should have good communication skills. Should have experience in Customer support, attending their queries. etc.referring only Female candidates. Fir more details interested candidates may contact


  • Salem, India Kudometrics Technologies Private Limited Full time

    **Responsibilities** 2. Approaching problems in a logical way, taking the time to listen and understand what the customer needs and find an appropriate solution. 3. Checking the order status. 4. Identify customer needs and help customers use specific features. 5. Update our internal databases with information about technical issues and useful discussions...


  • Salem, India SALEM CUSTOMER SUPPORT SERVICES PVT LTD Full time

    Promoting our inbound Projects to BPO CENTERS AND INDIVIDUALS Attractive salary and Decent incentives Provided Those who are ready to Start their carrier can proceed further Multi languages such as Hindhi and telugu will be added advantage and most welcome Pay: ₹8,000.00 - ₹18,000.00 per month Schedule: - Day shift


  • Salem, TN, IN splendenslab IT Ventures Pvt Ltd Full time

    Job Title Lead Application Support Engineer Company RunLoyal Salary 5lpa-6lpa Location Salem Summary RunLoyal a rapidly growing vertical SaaS company based in Atlanta GA seeks a passionate and experienced Lead Application Support Engineer to join our dynamic team As a Lead Application Support Engineer you will play a vital role in...