Customer Support

4 days ago

Salem, India Delvis business solution Full time

**Job Summary**:
**Key Responsibilities**:

- Provide **accurate information, resolve queries, and ensure customer satisfaction**.
- Maintain proper call logs, CRM entries, and follow-up actions.
- Escalate complex issues to the concerned department in a timely manner.
- Assist in **order tracking, complaints, refunds, and general support**.

**Skills & Qualifications**:

- Graduate / Diploma (any discipline).
- **Fluency in Tamil and English**is mandatory. **Hindi/ Malayalam/ Telugu/ Kannada**is preferred.
- Excellent **communication and listening skills**.
- Patience, empathy, and customer-first approach.

**Preferred Attributes**:

- Prior experience in **customer support / BPO / call center / e-commerce support**.
- Ability to **multi-task and handle pressure situations**.

Work Location: In person

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