Customer Support Executive

5 days ago

Salem, India Box of Tech Pvt Ltd Full time

To assist the customers in solving queries related to feedback, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer.

**Recruitment**:

- Job location will be Salem only.

**KEY SKILLS**
“Customer Support Executive” must have Outstanding verbal, written and listening skills (English / Tamil) Understands details of several functions to provide quality service & Carefully write/type messages/mails to ensure professional tone.
- Good comprehension skills.
- Analytical & Problem solving skills.
- Open to 24/7 environment.
- Experience in International Customer Care Domain will be an added advantage and preferred.
- Handle queries and complaints of customers.
- Transaction handling Services, Problem Solving Efficiency.
- Numerical Ability, High level of accuracy.
- Energetic, friendly and approachable individuals who that understand the importance of great customer service.
- Responsible to deliver high quality and productivity results that meet the identified targets.
- Ability to handle tough situation with customer.
- Strong ability to multitask and take fast decisions independently.
- Maintains composure and patience with customers.
- Correctly follow and implement different quality standards/definition documents.

**Role**:Customer Support

**Industry Type**:BusinessSoftware Solutions

**Department**:Customer Success,Service & Operations

**Employment Type**:Full Time, Permanent

**Role Category**:Non Voice

**Salary**: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Application Question(s):

- Are you from Salem, Tamil Nadu?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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