Customer support
7 days ago
Job Summary:
We are looking for a Customer Care Executive who can handle customer queries and provide excellent support across multiple channels (calls, chat, email, WhatsApp). The ideal candidate must be fluent in Tamil and English (Hindi/ Malayalam/ Telugu/ Kannada fluency will be added advantage) ensuring smooth communication with customers from diverse regions.
Key Responsibilities:
- Handle inbound and outbound calls, chats, and emails from customers.
- Provide accurate information, resolve queries, and ensure customer satisfaction.
- Maintain proper call logs, CRM entries, and follow-up actions.
- Escalate complex issues to the concerned department in a timely manner.
- Assist in order tracking, complaints, refunds, and general support.
Skills & Qualifications:
- Graduate / Diploma (any discipline).
- Fluency in Tamil and English is mandatory. Hindi/ Malayalam/ Telugu/ Kannada is preferred.
- Excellent communication and listening skills.
- Good computer knowledge and ability to work with CRM software, Excel, and emails.
- Patience, empathy, and customer-first approach.
Preferred Attributes:
- Prior experience in customer support / BPO / call center / e-commerce support.
- Ability to multi-task and handle pressure situations.
Job Type: Full-time
Work Location: In person
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