Senior Customer Service Engineer

Job Description

Summary

As a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance GE HealthCare Imaging equipment like PETCT, Cath Lab, and MR, and ensuring customer satisfaction in the assigned area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

• Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for Warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Installation: Plays a leading role in complex and multifunctional rooms.
• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

The incumbent will be based in Salem and will support the nearby region.

Required Qualifications

• Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 5 years of experience in servicing medical equipment (Preferably PETCT/Cath Lab/MR).
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.
• Sought by others for guidance and advice. Proficiency in English.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Initiative and motivation. Plans and organizes work effectively.
• Excellent communications, listening, and interpersonal skills.
• Strong customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.

Desired Skills

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Candidate has to be flexible to work in any location that's assigned to him depending on business requirements.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information

Relocation Assistance Provided: Yes
Locations - Location: Remote, Tamil Nadu, India, 999999

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