Onboarding Specialist – Saas

3 weeks ago

Salem TN IN splendenslab IT Ventures Pvt Ltd Full time

Hiring Onboarding Specialist - SaaS Pet or Related Experience Highly Preferred Location Salem Job Type Full-Time About Us RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations increase revenue and improve customer experiences We are passionate about building something extraordinary and providing innovative solutions to pet care providers What You ll Do Guide new clients through the onboarding process ensuring a smooth transition onto our platform Train clients via calls webinars and email support on best practices for using our software Provide top-tier customer support by answering questions and troubleshooting issues Collaborate with internal teams to facilitate data migration and system setup Maintain detailed documentation of onboarding progress and client interactions Identify workflow improvements to enhance efficiency and user experience Ensure proactive follow-through to keep clients engaged and successful What You Bring Must-Have Qualifications Professional experience in the pet industry boarding daycare grooming training etc Excellent written and verbal communication skills Extraordinary attention to detail and ability to track multiple client progress points Strong follow-through to ensure a smooth and complete onboarding process Proficiency in Excel Word CRM software and customer support platforms e g Zendesk Freshdesk Ability to manage your schedule effectively and work independently Sales experience Nice-to-Have Qualifications Experience as an Onboarding Specialist Experience working at a SaaS company Ability to identify workflow enhancements for improved efficiency Strong problem-solving skills to troubleshoot issues during onboarding Passion for Pets Don t meet every single requirement We encourage you to apply anyway If you are passionate about customer success have SaaS and pet industry experience and are eager to learn we d love to hear from you What We Value Customer Commitment - We go the extra mile to ensure our clients are satisfied Attention to Detail - Excellence is in the details and we prioritize quality in everything we do Passion for Pets - We love pets and the businesses that care for them Collaboration Trust - We create an environment of authenticity empathy and accountability Fearlessness Ownership - We challenge assumptions embrace learning and take initiative Why Join Us Competitive salary and benefits package This is an opportunity to work with cutting-edge technology in a growing company Fast-paced dynamic work environment with room for career growth Be part of a team passionate about transforming the pet care industry Job Type Full-time Application Question s What s is your Current Salary Expected Salary Location Salem Tamil Nadu Required Shift availability Night Shift Preferred Work Location In person

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