
Customer Support – Saas
1 day ago
Job Title Customer Support - SaaS Application Support About the Company RunLoyal is a fast-growing SaaS company based in Atlanta GA transforming the pet care industry with innovative technology We are seeking a Lead Application Support Engineer to join our India-based remote team and support our US customer base Working Hours 5 30 PM to 3 00 AM IST Night Shifts Only Job Role Summary Responsible for handling US-based customer calls troubleshooting customer-reported issues and ensuring issues are resolved with utmost customer satisfaction The role requires high command in English communication quick learning ability and continuous demonstration of empathy and collaborative behavior Responsibilities Handle customer calls particularly for US-based customers Work exclusively in night shifts Troubleshoot customer-reported issues Identify solutions quickly and keep customers informed Engage with internal teams Continue engagement until issues are resolved Ensure utmost customer satisfaction Demonstrate true empathy towards customers Maintain collaborative behavior Meet minimal behavioral expectations Requirements Minimum 2 years of experience in US-based SaaS product support ERP-related preferred Experience with platforms like Freshdesk Zoho Zenoti Prior experience in phone support for US customers Willingness to work in rotating shifts High command in English verbal and written Quick learning ability on SaaS products Capability to handle product training-related queries Willingness to work only night shifts Ability to continuously demonstrate communication and learning skills non-negotiable Cultural Expectations We prioritize the well-being of our pet care providers and the pets they care for This means being responsive and available when they need us including holidays weekends and occasional late hours We have an unyielding commitment to serving our customers working diligently until they are fully satisfied We focus on attention to detail and quality in everything we do ensuring excellence in our products and services We are passionate about building something extraordinary and revolutionizing the pet care industry with our innovative solutions A love for pets is at the heart of what we do Our Values Kindness We assume positive intent celebrate coworkers success avoid toxic behaviors and call out bad acting when we see it Trust We are authentic humble and empathetic Empathy is the cornerstone of building trust In a world that is full of change trust is essential Fearlessness We are bold honest direct and candid We challenge assumptions and push boundaries We are not afraid to be challenged Mistakes are learning opportunities Discourse Not Dissonance We encourage constructive discourse and welcome challenges We strive to create an environment where the best ideas rise to the top and data drives decisions Understanding Not Consensus As leaders we stand firm in our informed convictions until overturned by data We embrace healthy disagreement but commit to the outcome once a decision is made Ownership We empower each other to solve problems and take initiative to achieve our goals We are intentional in our thinking knowing we are accountable for our impact Curiosity We are passionate about learning and constantly seek opportunities to grow We adapt and evolve with the industry Benefits Competitive salary and benefits package Opportunity to work with cutting-edge technology Fast-paced and dynamic work environment Chance to make a real impact on a growing company Why Join RunLoyal Join a fast-growing US-based SaaS company Work remotely with a dynamic global team Competitive salary and long-term career growth Be part of an innovative product transforming pet care Job Type Full-time Application Question s what s is your Current salary Expected Salary Location Salem Tamil Nadu Required Shift availability Night Shift Required Work Location In person Speak with the employer 91 9630183070
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Customer Support
1 week ago
Salem, India Splendenslab IT Ventures Pvt Ltd Full time**Job Title**: Customer Support - SaaS Application Support **About the Company**: RunLoyal is a fast-growing SaaS company based in Atlanta, GA, transforming the pet care industry with innovative technology. We are seeking a Lead Application Support Engineer to join our India-based remote team and support our US customer base. **Working Hours**: 5:30 PM to...
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Customer Support-saas
2 weeks ago
Salem, India Splendenslab IT Ventures Pvt Ltd Full time**Customer Support - SaaS Application Support** **About the Company**: **RunLoyal** is a fast-growing SaaS company based in Atlanta, GA, transforming the pet care industry with innovative technology. We are seeking a Lead Application Support Engineer to join our India-based remote team and support our US customer base. **Working Hours**: **5:30 PM to 3:00...
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Onboarding Specialist – Saas
1 day ago
Salem, TN, IN splendenslab IT Ventures Pvt Ltd Full timeHiring Onboarding Specialist - SaaS Pet or Related Experience Highly Preferred Location Salem Job Type Full-Time About Us RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations increase revenue and improve customer experiences We are passionate about building...
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Lead Application Support Engineer
1 day ago
Salem, TN, IN splendenslab IT Ventures Pvt Ltd Full timeJob Title Lead Application Support Engineer Company RunLoyal Salary 5lpa-6lpa Location Salem Summary RunLoyal a rapidly growing vertical SaaS company based in Atlanta GA seeks a passionate and experienced Lead Application Support Engineer to join our dynamic team As a Lead Application Support Engineer you will play a vital role in...
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Onboarding Specialist – Saas
3 weeks ago
Salem, Tamil Nadu, India splendenslab IT Ventures Pvt Ltd Full timeJob Title Onboarding Specialist - SaaS Pet or Related Experience Highly Preferred Location Salem Job Type Full-Time About Us RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations increase revenue and improve customer experiences We are passionate about...
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Customer Support Executive
3 days ago
Nagercoil, TN, IN Neolife Education Full timeWe are looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up The goal is to delight customers by providing timely resolution to their technical and application problems SCOPE Direct interaction with the customer on phone and other medium to provide timely and quick resolution within...
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Customer support
5 days ago
Salem, Tamil Nadu, India Delvis business solution Full time ₹ 1,50,000 - ₹ 2,50,000 per yearJob Summary:We are looking for a Customer Care Executive who can handle customer queries and provide excellent support across multiple channels (calls, chat, email, WhatsApp). The ideal candidate must be fluent in Tamil and English (Hindi/ Malayalam/ Telugu/ Kannada fluency will be added advantage) ensuring smooth communication with customers from diverse...
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Customer Support Executive
6 days ago
Tirunelveli, TN, IN Tamil Tourism and Hospitality Services Pvt Ltd Full timeJOB DESCRIPTION Role Sales Customer Support Executive - Fresher Company Name Tamil Tourism and Hospitality Services Pvt Ltd Job Location Palayamkottai Tirunelveli Tamil Nadu Number of Vacancies 03 Job Type Full-time Work from Office Educational Qualification Any Degree Graduation in any discipline Experience Fresher or...
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Sales Support Executive
3 weeks ago
Salem, Tamil Nadu, India Careait Full timeImmediate Joiners ???? Location: Basavanagudi, Bangalore, India (Onsite / Hybrid)Company: Curki.ai / under CAREAIT payroll Timing: 8 AM – 4 PM IST???? Salary: ₹20,000 – ₹25,000 per monthEducation Qualification & Experience: MBA or graduate BBA, B.COM, BA, BBM etc..– freshers or candidates with 1–2 years of experienceAbout Curki.aiCurki.ai is a...
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(Immediate Start) Customer Support Executive
5 days ago
Hosur, TN, IN NUTRIA FOOD PRODUCTS Full timeCustomer Support Executive - Job Title Customer Support Executive Location Hosur Job Type Full-time Reports To Customer Support Manager Job Overview The Customer Support Executive is responsible for providing exceptional customer service resolving customer queries and ensuring customer satisfaction This role requires excellent...