Customer Support Representative
2 days ago
Company Description
Grand Royal Tours is Tamil Nadu's premier international tour operator with over 21 years of expertise, offering exceptional travel experiences across more than 100 countries. Our company specializes in all-inclusive international packages with Tamil-speaking tour managers. Our 90+ dedicated professionals handle everything from visa processing, custom itineraries, corporate travel, and group departures. We pride ourselves on expert destination knowledge, truly all-inclusive packages, effortless booking processes, and 24/7 customer support.
Role Description
This is a full-time on-site role for a Customer Support Representative located in Salem. The Customer Support Representative will be responsible for responding to customer inquiries, ensuring customer satisfaction, providing exceptional customer service, and troubleshooting issues. The representative will handle client communications and work to resolve any problems that may arise during the travel booking and planning processes.
Qualifications
- Customer Support and Customer Service skills
- Strong Communication and Customer Satisfaction skills
- Experience in Troubleshooting
- Excellent interpersonal and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in using customer support software and tools is a plus
- Prior experience in the travel and tourism industry is beneficial
- Bachelor's degree in any relevant field is preferred
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