Guest Relation

4 days ago

Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- **Guest Reception & Welcome**:

- Greet guests warmly upon arrival and ensure a seamless transition from the entrance to their table.
- Assist with reservation management and provide personalized service to VIP and repeat guests.
- Escort guests to their seats, ensuring they are comfortable and aware of the restaurant's offerings.
- **Customer Service Excellence**:

- Monitor guest experience throughout their meal, ensuring satisfaction and addressing any special requests or concerns.
- Resolve any issues or complaints swiftly, ensuring a positive resolution and guest retention.
- Maintain a professional and approachable demeanor at all times.
- **Guest Relations Management**:

- Build strong relationships with regular and repeat guests, remembering preferences and personalizing their experience.
- Proactively engage with guests to ensure they are enjoying their experience and offer recommendations where appropriate.
- Handle any special guest requests, including birthdays, anniversaries, or dietary requirements, with the utmost attention to detail.
- **Coordination with Front-of-House & Back-of-House Teams**:

- Coordinate with the kitchen and front-of-house staff to ensure smooth communication and timely service.
- Ensure any special guest needs, such as dietary restrictions or preferences, are communicated to the kitchen.
- **Reservation & Waitlist Management**:

- Manage the reservation system, ensuring accuracy in guest bookings, including handling special requests and preferences.
- Monitor and manage guest waitlists, ensuring a smooth and efficient seating process.
- **Event Assistance**:

- Support with the planning and execution of private events, corporate functions, or special occasions.
- Coordinate with the event planning team to ensure a seamless experience for guests.
- **Administrative Duties**:

- Maintain detailed guest logs and profiles, including preferences, allergies, and special requests for future visits.
- Provide regular feedback to the restaurant manager about guest experiences and suggestions for improvement.
- Assist in marketing efforts by collecting feedback and promoting special events or promotions.

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- Guest relations: 1 year (required)
- Restaurant: 1 year (required)

Work Location: In person

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