Customer Service Assistant
4 days ago
**About the Role**:
**Key Responsibilities**:
- Provide accurate information about products, services, or policies.
- Resolve customer complaints and ensure customer satisfaction.
- Maintain detailed records of customer interactions in the CRM system.
- Coordinate with internal teams to resolve escalations or complex queries.
- Follow up on pending issues and ensure timely closure.
- Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).
- Identify areas for process improvement and provide feedback to management.
- Ensure adherence to company policies, scripts, and quality standards.
**Required Skills & Qualifications**:
- Bachelor’s degree in **any discipline** (preferred).
- 1-5 years of experience in **customer service / call center / support roles**.
- Excellent **verbal and written communication skills** in English (additional languages are a plus).
- Strong **problem-solving and interpersonal skills**.
- Ability to multitask, handle pressure, and work in a fast-paced environment.
- Familiarity with **CRM systems** or ticketing tools (e.g., Zendesk, Freshdesk, Salesforce) is an advantage.
- Basic computer literacy and typing skills.
**Good to Have**:
- Prior experience in **BPO, eCommerce, or IT service industry**.
- Knowledge of **MS Office / Google Workspace tools**.
**Why Join Us**:
- Opportunity to work with a dynamic and customer-focused team.
- Supportive work culture with growth and learning opportunities.
- Competitive salary and performance-based incentives.
- Exposure to international clients and diverse business environments.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹17,000.00 per month
**Benefits**:
- Food provided
**Language**:
- English (required)
Work Location: In person
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