Customer Service Assistant

14 hours ago

Chandigarh, Chandigarh, India Rojgar group Full time ₹ 1,20,000 - ₹ 1,70,000 per year

About the Role:

We are looking for a Customer Service Executive who will be the first point of contact for our customers. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve queries effectively through phone, email, or chat support.

Key Responsibilities:

  • Handle inbound and outbound customer interactions via phone, email, or chat.
  • Provide accurate information about products, services, or policies.
  • Resolve customer complaints and ensure customer satisfaction.
  • Maintain detailed records of customer interactions in the CRM system.
  • Coordinate with internal teams to resolve escalations or complex queries.
  • Follow up on pending issues and ensure timely closure.
  • Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).
  • Identify areas for process improvement and provide feedback to management.
  • Ensure adherence to company policies, scripts, and quality standards.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred).
  • 1–5 years of experience in customer service / call center / support roles.
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Strong problem-solving and interpersonal skills.
  • Ability to multitask, handle pressure, and work in a fast-paced environment.
  • Familiarity with CRM systems or ticketing tools (e.g., Zendesk, Freshdesk, Salesforce) is an advantage.
  • Basic computer literacy and typing skills.

Good to Have:

  • Experience in chat / email / voice process (as applicable).
  • Prior experience in BPO, eCommerce, or IT service industry.
  • Knowledge of MS Office / Google Workspace tools.

Why Join Us:

  • Opportunity to work with a dynamic and customer-focused team.
  • Supportive work culture with growth and learning opportunities.
  • Competitive salary and performance-based incentives.
  • Exposure to international clients and diverse business environments.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹17,000.00 per month

Benefits:

  • Food provided

Language:

  • English (Required)

Work Location: In person

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