Customer Service Representative

3 days ago

Chandigarh, Chandigarh, India Void2One Solutions Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Void2one Solutions HIRING for Customer Service Representative

Rotational UK Shifts are Available

(Fresher or Experienced Candidates in BPO and KPO with Excellent communication skills are preferred only)

Interested candidates can share their CVs at

Job role: We are seeking skilled Freshers and Experienced candidates in BPO and KPO with Fluent English Speaking skills to join our team to work in the UK process, you will be responsible for providing customer service support to a fast-paced Home delivery depot in arranging delivery dates for orders to be delivered to the end customer. You will have to handle the outbound and Inbound calls, Live chats, and Emails. It's a Blended process. You need to make Calls to meet and surpass customer service levels and make quick responses to SMS and emails.

Job details:

  • Designation: CSR
  • Education: +2, Diploma, Bachelors preferred
  • Job location: IT Park Chandigarh
  • Package: 25-30k CTC (Depends on your skills and Interview)
  • Full-time, Work from Office, Rotational UK Shifts, No Cabs in UK Shifts
  • Time Bracket of UK Process (Anytime within the time bracket of 10:30 pm to 2:30 am in which shift will be 9 hours which includes 45 minutes of break)
  • UK Shift timings will be like; 10:30 am to 7:30 pm, 11:30 am to 8:30 pm. 12:30 pm to 9:30 pm, 01:30 pm to 10:30 pm, 02:30 pm to 11:30 pm, 03:30 pm to 12:30 am, 04:30 pm to 01:30 am, 05:30 pm to 2:30 am
  • Only UK Bank Holidays, no Indian Holidays
  • 6 Days working during probation
  • 5.5 days working after probation
  • No holidays during probation (3 months)
  • In case of any holiday between the probation period (90 days), the candidate will be terminated.

Mandatory skills:

  • Ability to communicate in fluent (written and verbally) English
  • Demonstrate accurate numerical and Analytical Skills
  • Tech Savvy and proficient in the use of computers.
  • Working knowledge of MS Word and Excel

Role and Responsibilities:

  • Manage central email inboxes appropriately and action inbound emails.
  • To promptly answer incoming and make outgoing calls in an enthusiastic, courteous, and efficient manner.
  • Adhering to internal and external policies/ procedures to ensure the delivery process is executed smoothly.
  • Maintain the system with current information to ensure orders are updated with all communications.
  • Ensure requests to supply information to internal and external contacts are completed within the required deadlines.
  • Liaise with relevant departments to ensure procedures are followed and goods are dispatched.
  • Manage own work schedule to ensure assigned duties/ tasks are completed with minimum supervision.
  • Identify the customer's requirements and respond to them.
  • Complete additional ad-hoc tasks as required.

Perks & Benefits:

  • UK Shifts available
  • Rotational Shifts
  • 5.5 Working days
  • On-time Salary
  • Fun Activities
  • PF, Bonus and Incentives
  • Professional Work culture

Kind Regards,

| Varun Kashyap |

| Void2one Solutions |

Contact:

Email:

Website:

Portfolio:

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Provident Fund

Education:

  • Higher Secondary(12th Pass) (Required)

Language:

  • English (Required)

Location:

  • Chandigarh, Chandigarh (Required)

Work Location: In person

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