Customer Service Representative
1 day ago
Company Description
Code Brew Labs specializes in providing technological solutions for a broad spectrum of businesses, whether they are startups, SMBs, or enterprises. Established in 2013 and now with a team of over 200 expert engineers, we are dedicated to exceptional customer service and innovative design. Our portfolio includes over 300 apps, built with a customer-centric approach to ensure 100% client satisfaction.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Mohali.
The Customer Service Representative (UK Region)
will handle day-to-day tasks such as responding to customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. They will also be responsible for documenting issues, escalating them as needed, and offering solutions in a timely and professional manner.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in managing Customer Experience
- UK Accent is mandatory
- Strong communication and interpersonal skills
- Problem-solving skills and the ability to work independently
- Ability to manage multiple tasks and prioritize effectively
- Familiarity with CRM systems and best practices
- Previous experience in a customer-facing role is beneficial
- High school diploma or equivalent; a Bachelor's degree is a plus
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