CSR - Customer Service Representative

5 days ago

Chandigarh, Chandigarh, India PAV SOLUTIONS PVT LTD Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Customer Support Executive – Vehicle Insurance (Incoming Calls)

Location:

Work From Home

Work Days:

Monday to Sunday

6 days Working

Shift:

Rotational (Australian Shift)

Job Overview:

We are seeking a highly skilled and customer-focused professional to join our Vehicle Insurance – Incoming Call Process team. The role involves assisting Australian customers with their vehicle insurance queries while ensuring a high standard of service delivery and customer satisfaction. Its not a sales process. So no targets will be there.

Key Responsibilities:

  • Handle inbound customer calls related to vehicle insurance policies and services.
  • Provide accurate and timely information while maintaining professionalism and empathy.
  • Record customer interactions and update relevant details in internal systems.
  • Meet performance metrics related to quality, accuracy, and response time.
  • Collaborate with internal teams to ensure effective issue resolution.

Required Skills and Qualifications:

  • Minimum 2 years of experience in an international customer support (voice) process.
  • Exceptional verbal communication and interpersonal skills.
  • Proven ability to handle customers professionally and efficiently.
  • Self-motivated with a customer-centric attitude.
  • Must own a laptop or desktop system, headset/headphones, and have a stable internet connection.
  • Flexibility to work rotational shifts (aligned with Australian time zones).
  • Availability to work Monday to Sunday.

Employment Type:

Full-time | Work From Home

Job Types: Full-time, Permanent

Pay: ₹22, ₹25,000.65 per month

Benefits:

  • Work from home

Language:

  • English (Required)

Work Location: In person

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