Customer Service Representative

7 days ago

Chandigarh, Chandigarh, India Rojgar group Full time ₹ 1,30,000 - ₹ 1,80,000 per year

Job Overview

  1. What they will do: We are looking for self-motivated and eager to learn freshers to

join our customer coordination team. Their primary role is to provide assistance to

our clients through phone calls and emails. They will be responsible for managing

redemption fulfilment. They will be required to assist our clients with their gift claim

redemption and ensure coordination and timely delivery of product requested.

  1. What is required: To be successful in this role, the candidate should have

extraordinary communication skills to handle customers having different dialects. In

addition to this, they should be a keen learner to understand our company

commitment and client requirement. This will help them to troubleshoot any issue

faced by the clients faster.

Position Summary

  • Make and attend necessary phone calls - inbound and outbound calls.

  • Provide the required information to the customers

  • Resolve any queries regarding gift delivery or transit damage.

  • Maintain database by updating customer information on daily basis

  • Write communication scripts for inbound calls

  • Keep the team informed about customer calls and demos on a regular basis

Requirements

  • Graduate in any subject or pursuing

  • Preferably fresher

Job Types: Full-time, Permanent

Pay: ₹13, ₹18,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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