Customer Service Executive

3 days ago

Chandigarh, Chandigarh, India Tata Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About The Role  

Key Objective of the Job: 

A Business Development Manager who effectively manage DSE interactions, channel partners and the open market. BDMs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables: 

Lead Generation 

- Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market.

Customer Relationship Management 

- End to end customer relationship management including explaining product offerings and resolving sales queries.
- Cross-selling product offerings to customers.
- Educates customers with information to build their understanding of issues and capabilities.
- Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management 

- Maintaining relationship with assigned dealer.

Deal Processing 

- Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management 

- Interact with operations and credit team in order to ensure smooth processing of loan application.

Education Qualification: 

Undergraduate/Graduate in any stream.

Commerce Graduate preferred.

Specialized job competencies: 

Functional Competencies 

- Communication Skill
- Negotiation Skill
- Market/Industry Knowledge
- Analytical Skill
- Product Knowledge

Behavioral Competencies 

- Execution Excellence
- Customer Centricity

Hiring Parameters: 

- Candidates from commerce graduate stream preferred.
- Should be comfortable to move in the market.
- Should have learning attitude.
- Should have bike and license.
- Good knowledge of RTO (UV)
- Should have Product Knowledge (UV)

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