Customer Service Desk Assistant

2 days ago

Chandigarh, India CROMA a tata enterprise Full time

**Customer Service**
- Follow10 feet Rule : Greet **EVERY** customer who comes within a 10 Feet radius of any staff
- Follow “Lean time equals Learn Time” principle at all times

**Complaint Management**:

- Resolve customer complaint & queries as per defined process. Ensure SLA adherence
- Where required, escalate to SM and provide on priority resolution

**Facilitation**:

- Installation : Manage end-to-end installation process for calls created at store
- Repair : Follow repair facilitation process for carry in products (EW/DOA/FS)
- RPA : Assist customer on product returns, follow inward RF process
- Follow up with head cashier on account sale closures
- Interact across touch points (customer/brand/EW/CC), review & follow-up on pending repair calls

**Service assurance**
- Proactive out calling to customers on high value purchase as per SOP
- Continuous update during installation & repair on in-store facilitation to customers - GAN/ID

**Reporting**
- **Daily**:Checklist update on share point. SM & CSM to review daily report
- **Weekly**: In-store meeting with SM & CSM to review service performance

**Hygiene standards(Daily)**:

- Keep CSD table FREE of clutter
- Checks availability of drinking water & disposable glasses
- Maintain personal grooming as per company standards
- Adhere to assigned shifts
- Attend daily store briefing

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Day range:

- Weekend availability

Shift:

- Day shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- total work: 1 year (required)

**Speak with the employer**
+91 9900000000
- Health insurance

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