
Customer Relation Executive
5 days ago
Follow communication procedures, guidelines and laid down policies.
- Generating PSF and appointments list from the DMS system.
- Preparing list and arranging Home visit for all PSF complaint customer.
- Updating information in DMS system related to feedback of customer (IFF/IFC etc.)
- Updating customers concerns (VOC) during PSF as per OEM norms.
- Calling customer for complaint registered (aggrieved customer) and resolving it within stipulated time period as per the OEM process.
- Updating resolved complaints details in DMS and or Dealership defined process.
- Maintaining daily and monthly complaint monitoring report.
- To achieve the set business targets (appointment, PSF).
- To daily update appointments generated details in DMS.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
- Automobile Industry: 1 year (preferred)
**Language**:
- English (preferred)
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